Senior Manager-Order to Cash

4 weeks ago

noida, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of SM, Order to Cash & Procure To Pay
We're looking for someone with extensive knowledge and understanding of the entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on deadlines, in a fairly fast paced business environment while being a good teammate and should have led a team size of ~50 people.
Responsibilities
In this role, you'll be responsible for all the activities related to O2C and P2P domain
• Validate the Purchase Order (PO) requests from to bill the order
• Investigate discrepancies in the PO and invoices with disputes
• Manage Order to Cash related to collections and dispute management, implement & enforce to strategy
• Interaction with end customers via Calls and Emails for collecting pass due amounts
• Meeting collections numbers/targets (monthly/ quarterly/ yearly)
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Dispute Handling related to invoice issues
• Should have advanced understanding of the procure to pay process.
• Process purchase requisition and supplier-set up
• Balancing email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high-quality service and assistance before, during, and after the customer's requirements are met
• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Acts as liaison pertaining to Procurement Operations team etc
• Develops communication between customers to have a smooth transaction
• Ability to perform and resolve the query of a customer to build a better relationship
• Supervise generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution
• Identify opportunities to improve/streamline the process
Qualifications we seek in you
Minimum qualifications
• B.Com graduation (MBA – Finance preferred)
• Meaningful work experience in Order to Cash and Procurement
Preferred qualifications 
• Very Good Written and Verbal Interpersonal skills
• Proficient in MS Office applications, especially in MS excel
• SAP knowledge and experience in generating reports from SAP would be an added advantage 
• Significant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
• End to End understanding of Procurement activities to decide what needs to be dealt with by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

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