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Customer support Non Voice

4 months ago

Bengaluru Bangalore, India timesjobs Full time
Job Title: Customer Support Executive (Chat and Email Process)

Location: Whitefield, Bangalore

Experience Required: 1 Year

Job Description:

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in Whitefield, Bangalore. The ideal candidate will have a minimum of 1 year of experience in handling chat and email support, providing timely and effective solutions to customer queries and issues.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via chat and email.
Resolve customer complaints and issues efficiently, providing accurate information and solutions.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Document customer interactions and issues in the CRM system.
Collaborate with other team members to ensure high-quality customer service.
Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements:

Minimum 1 year of experience in a customer support role, preferably in chat and email processes.
Excellent written communication skills with a strong command of the English language.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills and attention to detail.
Proficient in using customer support software and tools.
Ability to work in a fast-paced environment and handle high volume of inquiries.

Educational Qualifications:

Bachelor’s degree in any discipline.

Location:

Whitefield, Bangalore