Director - Operations - BPO (15-20 yrs)

3 weeks ago


Delhi NCRNoidaGreater Noida, India iimjobs Full time

The incumbent will be responsible for running the BPO through our in-house team and the outsourced partner.

Essential Duties and Responsibilities:

- The successful candidate will set up and lead the contact center operations for both voice and non-voice channels. Voice channel will include both inbound and outbound operations. Non-voice channel will include chat, social media, and email. Set up and lead the customer grievance desk and Set up end to end contact center process in collaboration with all other functions like Operations, Collections, Credit, Sales etc.

- Ensure continuous improvement, cost & people efficiency, learning & development of the service delivery officers

- Manage key contact center relationships - technology and people partners

- Ensure highest standards in service delivery resulting in customer satisfaction and delight.

- Ensure quality assurance, compliance, regulatory and legal obligations are met across all interactions.

- Conduct staff performance reviews; assess needs, cost/benefit analysis and other operational strategy assessments.

- Establish a high standard for productivity, quality, and customer service as well as define user guidelines.

- Develop company systems for customer interaction and voice response and control the implementation process.

- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.

- Summarize, collect and analyze BPO operations trends and data for regular performance reports.

- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.

- Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.


  • Business Head

    4 weeks ago


    Delhi NCR, India iimjobs Full time

    Head of Business - P&L owner for a Stealth Mode Startup BPOWelcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled...


  • Noida, Uttar Pradesh, India iimjobs Full time

    We are looking for a Director Finance with post qualification (CA) experience of 20+ years in non profit organization having hands on experience in managing statutory compliances related to FCRA / CSR investment. Develop & implement effective financial management, control and monitoring systems across all programs and operations in India Ensure that...


  • Delhi NCR, India iimjobs Full time

    Position: Asst. Director/Director - Business Development & Strategy (Leading Law Firm)Role:- Markets/Strategy/Business Development role in a Leading Law Firm- Driving relationships with existing/new clients- Cross sell all offerings- Incumbent will be tasked with identifying, pursuing and closing sales for all the firm's offerings- Will work to achieve sales...

  • Bpo Call Centre

    3 days ago


    Greater Noida, India SNVA Ventures Pvt Ltd Full time

    Greetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...

  • Bpo Call Centre

    3 weeks ago


    Greater Noida, India SNVA Ventures Pvt Ltd Full time

    Greetings for the day Job Role - Hiring for BPO Process BPO Call Center Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year in a call...


  • Delhi NCR, India iimjobs Full time

    Head/Manager - Transition (BPO) Welcome to the future of business process outsourcing! Our client is not just another IT services company; it is a dynamic, well-funded startup with a bold vision. Backed by a major business house and industry veterans, on a mission to transform the BPO landscape with AI, innovation, and unrivaled energy. If you're ready to...

  • Product Head

    3 weeks ago


    Noida, India iimjobs Full time

    Air Freight Product Head Position: Air Freight Product HeadQualification: Graduate/Post Graduate in any stream Professional Qualification: PG in Supply Chain or any other streamExperience: 15-20 Years of relevant experience Location: IGL Noida Key Responsibilities: 1. Sound experience in managing Air freight business, direct operation, Digital product &...


  • Noida,Greater Noida,Delhi NCR,Delhi, India Blueberry Unicorn Services Pvt. Ltd. Full time

    Responsibilities :The areas of direct responsibility for the Engineering Director include : 80% Backend and 20 % FrontendReport to company CEO, who is based out of The Netherlands.- Engineering leadership : We have a high quality and enthusiastic team of technologists (engineers, designers, developers) - each one of them are handpicked from the market for...


  • Noida/Greater Noida/Delhi NCR/Delhi, India Blueberry Unicorn Services Pvt. Ltd. Full time

    Responsibilities :The areas of direct responsibility for the Engineering Director include : 80% Backend and 20 % FrontendReport to company CEO, who is based out of The Netherlands.- Engineering leadership : We have a high quality and enthusiastic team of technologists (engineers, designers, developers) - each one of them are handpicked from the market for...


  • Noida/Greater Noida/Delhi NCR/Delhi, India Blueberry Unicorn Services Pvt. Ltd. Full time

    Responsibilities :The areas of direct responsibility for the Engineering Director include : 80% Backend and 20 % FrontendReport to company CEO, who is based out of The Netherlands.- Engineering leadership : We have a high quality and enthusiastic team of technologists (engineers, designers, developers) - each one of them are handpicked from the market for...


  • Delhi NCR, India iimjobs Full time

    Role : Director - Legal ( Office of General Counsel)Location : Delhi NCRJob Description :- Responsible for end to end legal and contracting support to various Business Units of the Organisation Negotiating, reviewing and drafting terms & conditions of international and domestic agreements with clients and vendors for the supply/ receipt of services, software...

  • Financial Controller

    3 weeks ago


    Noida, India iimjobs Full time

    Job description We have been retained by a leading Education Sector Organization providing academic and technology solutions based in Noida- Timely & Accurate Financial Reporting - Prepare financial statements and Consolidation thereof on monthly and annual basis as per the Accounting standards, follow Policies and guidelines - Monthly Closing Review each...


  • Noida/ Greater Noida, India timesjobs Full time

    Director - Accounts ReceivableIf you want to do more with your healthcare career and deepen your knowledge of healthcare revenue cycle management, you have to look at your healthcare business processes from the customers lens. Get smarter about the business of healthcare, join a company that values your work and enables you to become a true partner to your...


  • Greater Noida, Uttar Pradesh, India timesjobs Full time

    Director - Accounts ReceivableIf you want to do more with your healthcare career and deepen your knowledge of healthcare revenue cycle management, you have to look at your healthcare business processes from the customers lens. Get smarter about the business of healthcare, join a company that values your work and enables you to become a true partner to your...


  • Noida, India iimjobs Full time

    Director - Business Operations - Devise a central review mechanism to ensure visibility against all critical business & financial KPIs.- Uncover areas in our target customer domain where we can add more value through our product offerings.- Plan and execute operations rhythm for different businesses, with responsibility of sales operations, order fulfilment...


  • Noida, India Nsb Bpo Solutions Full time

    Job Requirements Job Title: Secretary / Executive AssistantCompany Name: NSB BPO Solutions Pvt LtdLocation: Noida, Uttar PradeshSalary: ₹50000 - ₹75000/monthQualification: GraduationJob Description:Elevate your career as a Secretary / Executive Assistant at NSB BPO Solutions Pvt Ltd in Noida. Join our dynamic team and support top-level executives...


  • Noida, Uttar Pradesh, India Nsb Bpo Solutions Full time

    Job Requirements Job Title: Secretary / Executive AssistantCompany Name: NSB BPO Solutions Pvt LtdLocation: Noida, Uttar PradeshSalary: ₹ ₹75000/monthQualification: GraduationJob Description:Elevate your career as a Secretary / Executive Assistant at NSB BPO Solutions Pvt Ltd in Noida. Join our dynamic team and support top-level executives with your...


  • Noida, India Nsb Bpo Solutions Full time

    Job Requirements Job Title: Secretary / Executive AssistantCompany Name: NSB BPO Solutions Pvt LtdLocation: Noida, Uttar PradeshSalary: ₹50000 - ₹75000/monthQualification: GraduationJob Description:Elevate your career as a Secretary / Executive Assistant at NSB BPO Solutions Pvt Ltd in Noida. Join our dynamic team and support top-level executives...


  • Noida, India iimjobs Full time

    Role Overview: As a General Manager of Recruitment specializing in BPO mass hiring, you will play a pivotal role in leading and managing the end-to-end recruitment process. Your primary focus will be on high-volume hiring, requiring excellent contact and vendor management skills. Responsibilities:- Strategic Recruitment Planning: Develop and execute...


  • Noida, India iimjobs Full time

    Requirements:- Practice / Operating Lead: Strong Business Development, Leadership, and Program Management experience (minimum of 15 years), supplemented by direct operational, process, and domain expertise (Legal). Is a qualified Attorney.- Domain Expertise: Mandatory direct 'full life cycle' Outsourcing experience, BPO in a specific domain (Legal...