Ecommerce Specialist

2 weeks ago

Gurgaon, India timesjobs Full time
for Marketing - Ecommerce Specialist
Position: Ecommerce Specialist
Department: Marketing
Location: Gurugram
We are looking for An Experienced Online E-Commerce Executive who can be able to manage seller central of Amazon (India and International Seller Accounts), Flipkart, Paytm & eBay accounts independently with complete depth of knowledge.
Job Responsibilities:

Able to create a Seller account on Amazon (India), Flipkart, or any other E-Commerce Portals and aware of the documentation which is required in order to create the account.
Contact clients over the phone directly and handle any client escalation efficiently and fulfill the client requirement within the timeline.
Depth knowledge about creating product listings on Amazon, Flipkart, Paytm, eBay, Shop clues, or any other eCommerce portals.
Creating FBA Shipment, Taking FC Appointment, and Creating Removal Orders of all Unsold or damaged Inventory within the time.
Understanding drafting a Plan of Action (POA) against any suspended account or Suspended ASIN and being able to reinstate the Account of ASIN by providing a Plan of Action.
Generate and deliver periodic (monthly/quarterly) reports to review the work done, analyze statistics and metrics, and provide recommendations for further improvements.
Generating all kinds of business reports, Sales Reports, and Return Reports and giving the business insight to the sellers to add valuable input to improve the client business efficiently.
Knowledge about the Category and Brand Approval of a complete set of documents is required in order to take the respective approvals on Amazon or Flipkart.
Good Understanding of improving product ranking organically on all the marketplaces.
Knowledge about managing Sponsor Product Campaign (Auto and Manual) on both Amazon and Flipkart efficiently with good RoI and ACoS.
Aware of the managing Amazon & Flipkart SPN (Service Provider Network) Portal effectively and updating the job status within the TAT.
Aware of enabling Amazon B2B, Amazon Local, Amazon Prime, and Amazon Fulfilment in any seller central account.

Professional Competencies:

Able to manage the team and should be a good team player.
Ability to engage with Indian clients independently and lead discussions to win and execute engagements.
Aware of all the new updates in the eCommerce industries and update the team members about the update with a complete explanation.
Adding contribution to the current business development by adding more clients within the existing business.
Good Problem-solving skills and confidence to handle the process independently.
Knowledge about A or EBC Listing and creating Brand Page, enabling all the Deals and Promotions.
Ability to work independently, manage time effectively, prioritize and take initiative
Proven client engagement skills and adept at sharing insights and recommendations that have tangible business impacts

Skills & Experience:

A hard-working individual with an intrapreneurial spirit
Minimum 3 years of customer-facing experience
Inquisitive and coachable and genuine relationship-builder
Willingness to work on-site daily, Monday-Friday
Excellent organizational, presentation, and communication skills.
Organized and reliable self-starter who can work independently.
Strong written and verbal skills.

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