Operations Associate
2 weeks ago
Operations Associate- Customer Service
Purpose & Overall Relevance for the Organization:
This role in customer service (CS) team is responsible to follow & execute relevant processes and practices for to meet team’s targets & timelines.
Key Responsibilities:
- Proforma invoice creation / PI sharing
- Tracking of inbounds against seasonal pre-order for DPC partners on a daily/weekly basis .
- Generate proforma invoice (PIs) for all the digital partners on a frequently basis. Wherever applicable,
- Upload PIs in DPC partner’s portal for timely execution of seasonal pre-orders.
- sharing excel PIs with respective DPC partners.
- PO download, consolidation & execution tracking
- Download & consolidate issued POs in PDF & Excel format for billing.
- As a key person, this role must work very closely with PO execution team of Customer Service to execute POs for all DPC partners.
- Sharing digital invoice & shipping information
- Timely uploading of digital invoices in partner portal for revenue recognition. E.g. VCW for CB, VC for FK etc.
- Uploading of shipping information i.e. ASN (Advance shipment note) details for all the DPC partners to secure shipment deliveries.
- Sharing PDF invoices with all the partner on request basis or as a part of Delivery process.
Authorities:
• None
Knowledge, Skills, and Abilities:
• Good IT skills (Word, Outlook, Excel, PowerPoint)
• Good numeracy, literacy, verbal, and written communication skills
Requisite Education and Experience / Minimum Qualifications:
• Functional: 3-5 years in retail industry
• Industry knowledge for digital business: ideally in apparel/fashion/shoes
• Graduation from Government approved university
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