Ftc - Associate

About the Opportunity

**Job Type**: Fixed Term Contractor

Contract duration : 7 months.

Application Deadline: 23 August 2023

**Job Description**:
Title: ASSOCIATE - RETAIL OPERATIONS

Department: Retail Operations

Location: India

Reports To: Process Associate

Level: 1

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

Job Description and Key Responsibilities

The role of the Process Associate is to gain a detailed understanding of the process, learn the operational process and deliver with high quality to achieve all the customer and business KPIs of the function.
- To be able to process work items within agreed service level accurately
- To be able to identity the various stages of a transfer instruction
- Taking ownership of individual issues and ensuring that they are resolved to the satisfaction of the customer
- Liaison with other departments across sites
- Develop an understanding of Fidelity’s products and businesses as well as the internal and external clients
- To gain regulatory knowledge and ensure knowledge is maintained
- To keep the supervisor(s) informed of work in progress and escalate any issues/risks which may impact daily work and SLAs

Experience and qualifications
- Should be able to manage process escalations on their own
- Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy
- Strong attention to detail and excellent communication skills
- Self - motivated and flexible with the ability to work in offshore shifts
- Work towards achieving the relevant competency model for the role
- Flexible to handle any ad-hoc business requirements.
- Proactive approach to problem solving and service improvement

Feel rewarded