RH Tech Cust Solution Guwahati NE

3 days ago


Guwahati, India timesjobs Full time

Designation: Assistant Officer
Updated: June 26, 2024
Location: To be assigned
Organization: Confidential

Key Result Areas (Max 1325 Characters)

Assistance to Internal Stakeholders and Budgeting:

Assess damaged cement, recommend sale price based on norms
Verify Non trade site quality

Call Centre Operations and Competition Mapping:

Analyze CSS reports for customer satisfaction levels
Study MCLs, conduct Competition Mapping

Loyalty Program for the Influencers:

Enroll members on IT Platform, track off take via dealers/influencers
Implement incentives, engagement programs based on off take segmentation

Market Development and Demand Generation:

Build rapport with decision makers, resolve technical issues
Improve Lead management for increased market share

People and Performance Management:

Manage & guide outsourced employees effectively
Provide Pre and Post Sales Service to IHB Segment

Product Promotion and Brand Equity Improvement:

Participate in exhibitions, seminars, and engage with educational institutions
Organize promotional activities, liaise with government programs

Product Quality and Complaint Resolution:

Address critical complaints, provide feedback, liaise with manufacturing units
Ensure product quality adherence and resolve complaints effectively

Sales Promotional Meets through Technical activities:

Prepare MIS reports, conduct Outperform programs as per market requirements
Plan and execute activities at various levels within the allocated budget

Support to UBS and New Building Products and Training:

Provide technical support, promote 360-degree solutions in IHB construction
Develop training programs, enhance competencies of team members

Qualifications:

MBA

Minimum Experience Level:

7-10 Years

Report to:
Assistant Officer


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