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RH Tech Cust Solution Guwahati NE
3 days ago
Designation:
Assistant Officer
Updated:
June 26, 2024
Location:
To be assigned
Organization:
Confidential
Key Result Areas (Max 1325 Characters)
Assistance to Internal Stakeholders and Budgeting:
Assess damaged cement, recommend sale price based on norms
Verify Non trade site quality
Call Centre Operations and Competition Mapping:
Analyze CSS reports for customer satisfaction levels
Study MCLs, conduct Competition Mapping
Loyalty Program for the Influencers:
Enroll members on IT Platform, track off take via dealers/influencers
Implement incentives, engagement programs based on off take segmentation
Market Development and Demand Generation:
Build rapport with decision makers, resolve technical issues
Improve Lead management for increased market share
People and Performance Management:
Manage & guide outsourced employees effectively
Provide Pre and Post Sales Service to IHB Segment
Product Promotion and Brand Equity Improvement:
Participate in exhibitions, seminars, and engage with educational institutions
Organize promotional activities, liaise with government programs
Product Quality and Complaint Resolution:
Address critical complaints, provide feedback, liaise with manufacturing units
Ensure product quality adherence and resolve complaints effectively
Sales Promotional Meets through Technical activities:
Prepare MIS reports, conduct Outperform programs as per market requirements
Plan and execute activities at various levels within the allocated budget
Support to UBS and New Building Products and Training:
Provide technical support, promote 360-degree solutions in IHB construction
Develop training programs, enhance competencies of team members
Qualifications:
MBA
Minimum Experience Level:
7-10 Years
Report to:
Assistant Officer
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