Workforce Scheduler Fraud and Abuse Prevention

2 weeks ago


Bengaluru Bangalore, India timesjobs Full time

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Review Team designs and implements policies, tools and technology innovations to protect customers. We are looking for a Risk Manager with good analytical and investigative skills who will be relentless in protecting our Customers.
We are looking for an exceptional Workforce Management (WFM) Scheduling Analyst.
Key Responsibilities

Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments.
Manages non-productive time request process, ensuring activities are planned without impacting SLAs.
Responsible for the on boarding of new hires into scheduling system.
Reviews and processes schedule change requests.
Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X7.
Leads weekly staffing review meetings detailing previous and current weeks performance and forecasted performance of remainder of current week and next week, while also identifying risks.
Scheduling, re-scheduling, and optimization of team meetings, one on ones, training, and various other off phone activities.

We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND | Hyderabad, TS, IND
Locations: IND, TS, Hyderabad


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