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Associate- Fraud Prevention

5 months ago

Bengaluru, India Dunzo Full time

**About Dunzo**:
Founded by Kabeer Biswas, Mukund Jha, Dalvir Suri, and Ankur Aggarwal, Dunzo is a hyperlocal quick commerce company that connects merchants, partners, and users to facilitate transactions across courier, e-commerce and merchant logistics. Dunzo is present in the top 9 cities in India. Headquartered in Bangalore, Dunzo is backed by Reliance Retail, Google, Blume Ventures, Lightrock, LightBox, STIC Ventures, Alteria and 3L Capital. In 2021, Dunzo established the Dunzo Daily model using a network of micro fulfillment warehouses to be able to deliver speed, quality and reliability to customers and therefore an overall enhanced experience.

Dunzo is building a world for today, and we want you to build it with us.

Team Dunzo is passionate about finding solutions to local, offline challenges by leveraging technology to make the cities we grew up in, accessible, and convenient. Whether that’s giving our users back time to do the things they love, providing flexible earning opportunities to our partners, or expanding our merchants’ businesses - we’re passionate about what matters to you

**More Background**:
Dunzo is a 24x7 delivery app that makes your city more accessible by getting the best of it at your doorstep. You can order groceries, food, medicines, and send packages within the city. Currently operational in Bangalore, Chennai, Hyderabad, Pune, Mumbai, New Delhi and Gurugram, Noida and Kolkata we have plans to expand to various other cities in the country.

We are a hyperlocal logistics & transportation company that operates across various business segments, ranging from delivery of essentials via surface transport, operating warehouses to experimenting with e-commerce delivery using drones and sustainable modes of transportation using EVs.

We were incorporated in 2014 in Bengaluru and have come a long way since then. We are also backed by some of the largest technology giants and Indian conglomerates.

We have our eyes set on making our cities more accessible and identify efficient ways to deliver smiles and get things ‘dun’ for our community of users, especially when it comes to delivery of essentials and groceries at your doorstep, 24X7.

**The **Dunzo environment**

What's it like to work at Dunzo?
- Lean and strong high performing teams
- Audacious problems to solve
- Focus on excellence
- Exposure to cross functional domains
- High autonomy and ownership
- Opportunity to work with the best talent
- Having fun while getting it Dun

**Equal Opportunity Employer**

Dunzo is built on the belief system of upholding one’s dignity and creating an environment that encourages expression of one’s identity. Empathy and respect have been the core values that drive all interactions and decision points at Dunzo. We, at Dunzo are committed to continuously work towards creating an inclusive environment where all team members are treated with dignity and respect without any discrimination on any grounds such as sex, gender identity, caste, sexual orientation, region, race, religion, age, ethnicity, marital status, genetic qualities, disability, etc. We will strive towards building a non judgemental, safe & inclusive environment for individuals at every step of the way
- be it in hiring, internal movements, career progression, performance assessments, learning initiatives and other benefits.

At Dunzo, we want everyone to feel truly welcomed and share a sense of belonging within the ecosystem. We believe in being respectful and collaborating in the spirit of partnership while we co-create and strengthen the ecosystem that is redefining the hyperlocal ecommerce experience.

**About Fraud Prevention**

There are a large number of transactions happening in Dunzo on a daily basis. Not all of these transactions are genuine. People try to exploit features like discount offers, item refunds, order cancellations, partner incentives or cash in hand etc. for greater financial benefits. It is the job of the Fraud Prevention team to detect such incidents at the earliest and take preventive or corrective measures so that the same could be stopped or brought under control. This has a direct impact on business profitability and the resources (financial + human + product) may be better utilized on genuine cases.

**About the Role**
- Take daily corrective actions against fraud partners/ users based on the pre-defined rules: refund misuse, discount misuse, user-partner pairing, fraud cash withdrawals etc.
- Coordinate with city teams and front end teams for any concerns related to partner penalties
- Customer support for user related actions/ escalations
- Support in identification of new frauds by sharing inputs on possible loopholes or highlighting whenever such cases are encountered
- Work with analysts to create new rules to identify all the known patterns of fraud
- Identify cases of false positives and share feedback on how to improve the rules
- Make outbound calls daily to Merchants/Customers/pa