Customer Master Data Administrator

2 months ago

Mumbai, India Danaher Full time

The Customer Master Data Administrator role is an integral part of the Sales Operations team and is responsible for supporting our Sales Team for all types of transactions related but not limited to: life science research, manufacturing, surgical specializations, and education.  This role is based in Mumbai.  In this role, the Customer Master Data Administrator will be expected to work collaboratively with cross-functional teams (finance, legal, customer service, service, IT, sales, marketing) and balance internal/external business operation demands. This individual will be responsible for all administrative duties, acts as the first line domain specialist as it relates to SAP, Data Architecture and Governance, HelpDesk, Quoting Tool, SalesForce.com, eCommerce and other applications to ensure Customer Account Information continuity across platforms.

Major Responsibilities   

  • Assist resolving simple administrative requests relating to SAP, SalesForce.com and eCommerce systems   

  • New Account Setup - Configure relationships of Sold-to Account type to appropriate Ship-To, Bill-to, Payer, and End User Account types 

  • Audit account creation in CRM (Salesforce.com) 

  • Remedy account redundancy and conflicting or out-of-date data  

  • Assist with the expanding of business analytics capabilities by integrating 3rd party data 

  • Assist maintaining metrics and daily management/visual management dashboards  

  • Other projects and duties as assigned 

 

Skills  

  • Proficient with Microsoft Office (Excel, PowerPoint, Word) 

  • Great time management and organization skills  

  • Great customer relations/service skills  

  • Self-motivated and independent critical thinking  

  • Goal oriented, results driven  

  • Good interpersonal and communication skills  

  • Work independently but able to interact as part of a team member  

  • Prior experience in Database Administration for Customer Accounts  

  • Prior experience with SAP and Salesforce.com a plus 

  • Analytical experience with proficient aptitude for research, analysis and problem solving skills  

 

 Competencies/Behaviors  

  • Listens attentively and asks questions to seek clarity.   

  • Seeks guidance from supervisors if they are unclear on whether information can be disclosed, consistent with their obligations with respect to information.   

  • Articulates technical and non-technical details of the work and effectively communicate them.   

  • Double-checks the accuracy of information and work product to provide accurate and consistent work.    

  • Carefully tracks the details and quality of own work. 

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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