Expert - Call Centre Operations - Healthcare/Hospital Domain - Consulting Firm (10-25 yrs)
2 months ago
At Outsized, we match clients in financial services and management consulting to high-quality independent consultants and boutique/specialist firms for the execution of their key projects.
Our client, one of the leading global consulting firms, is carrying out a project for a healthcare player in Mumbai. The end client wants to improve their call centre operations and is looking to onboard an expert to support them in this effort. This will be a client-facing role.
Below summarises the role:
- Reviewing the current workflows, systems and processes
- Conducting gap analysis and identify opportunities for improvement and streamlining of processes
- Developing and implement strategies to enhance productivity, efficiency, and customer satisfaction
- Developing SOPs in line with industry practice and internal stakeholder alignment
An ideal consultant will have the following attributes:
- 10+ years of deep experience in call centre operations
- Excellent communication and shareholder management skills
This is a contractual opportunity and will be on an duration of 1-2 weeks. This project is based out of Mumbai.
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