Expert - Call Centre Operations - Healthcare/Hospital Domain - Consulting Firm (10-25 yrs)

2 months ago


Mumbai, India iimjobs Full time

At Outsized, we match clients in financial services and management consulting to high-quality independent consultants and boutique/specialist firms for the execution of their key projects.

Our client, one of the leading global consulting firms, is carrying out a project for a healthcare player in Mumbai. The end client wants to improve their call centre operations and is looking to onboard an expert to support them in this effort. This will be a client-facing role.

Below summarises the role:

- Reviewing the current workflows, systems and processes

- Conducting gap analysis and identify opportunities for improvement and streamlining of processes

- Developing and implement strategies to enhance productivity, efficiency, and customer satisfaction

- Developing SOPs in line with industry practice and internal stakeholder alignment

An ideal consultant will have the following attributes:

- 10+ years of deep experience in call centre operations

- Excellent communication and shareholder management skills

This is a contractual opportunity and will be on an duration of 1-2 weeks. This project is based out of Mumbai.



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