Executive Contact Centre

2 weeks ago

Mumbai, India Morpheus Human Consulting Full time

Reference Code:
484-14

Job Title:
**Executive Contact Centre - Air Cargo Industry - Mumbai**

Category:
Logistics

**Job Description**:
Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and consular services.
They are also committed to community development and works closely with a number of organisations in the field of education, rehabilitation as well as the promotion of art and culture.

Job Title: Executive Contact Centre - Logistics/Cargo Industry - Mumbai

Revenue Development Executive’s job entails performing telesales/ reservations function at the station level. The job requires communicating with potential customers through telephone to develop an effective pipeline to succeed new business and to exceed targets. The individual need to build strong relationships with the clients and thereby deliver world class customer service

Job Responsibility
- To work in a multi-functional environment.
- To be conversant with BFE, rate calculations and be able to do all bookings on BFE.
- To also have knowledge of the various manuals, e.g., SOP, LPM, TACT etc
- Adhere to processes e.g., picking a call within 20 seconds, making calls to customers twice a day, bookings turnaround within 60 minutes etc.
- Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.
- To build strong business relationships with external customers, make at least one day of sales call per quarter.
- Have robust knowledge about the customer: ADP, CP, regular business flows etc.
- Do BSA/CPA monitoring on a regular basis.
- Check for all future business opportunities and also follow up on perennial business from customers.
- To deliver Principal’s products in a professional and efficient manner
- To effectively liaise with internal customers and provide complete business solutions.
- To ensure strict adherence to the safety and security procedures and standards of the Principal.
- To assist in the event of delays and disruptions by proactive communication and interaction
- Create team culture and engender a climate of continuous support.
- Create both team and individual goals that meet the customer needs, whilst initiating personal development.

Key Skills:
Key Skills:

- Communications skills
- Telephone and selling skills
- Team player
- Customer focused
- Logical and quick learner
- Ability to work under mínimal supervision within defined guidelines
- PC literate with knowledge of Word/Excel
- Highly propelled with zeal to meet high sales targets

Industry: Air Cargo

Gender: Open

Experience: 1 to 5 years

Job Location: Mumbai

Working Days: 5 days (9:00 to 6:00/9:30 to 6:30)

Qualification: Graduate

Notice Period: Immediate to 30 days

Reporting To: Sales and Revenue Development Manager

About Morpheus Consulting:
Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.

**Location**:
Mumbai

Required Experience:
1-3 yrs

Positions:
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