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Senior Account Manager, HWS North
2 months ago
A Senior Account Manager, Hilton Worldwide Sales (HWS) will manage and grow the value and share of wallet accounts for Hilton Worldwide. The role will be based in Delhi and will look after these accounts on a local, national, international and global basis where relevant. You will be accountable for the performance of selected accounts on a local, national and global basis. You will create and communicate the account strategies to drive increased market share and demonstrate value to both internal and external customers.
- Develop strategy and direction for the account base in line with the company’s revenue strategies
- Accountable for the delivery of the strategy and activities of their account base
- Total account management focus, quickly identifying which segments of the business have the most opportunity to drive share
- Identify and evaluate new business opportunities within current account base
- Execute strategic account development plans and supports communications of key messages internally and externally
- Develop strong relationships with key hotels that receive business from the account portfolio and understanding the hotels individually strategy
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
Planning Activities
- Establish procedures and processes in relation to managing the account portfolio to drive market share
Organizing Activities
Ensure participation and attendance at industry conferences and events Ensure information relating to customer requirements, interests and marketing activities is kept up to date with relevant Hilton procedures Review account development plans on a quarterly basis, updating records accordingly Manage customer RFPs with a focus to increase the number of solicited and accepted hotels to drive market share Maintain Salesforce to ensure accurate and up-to-date customer account information is keptDirecting Activities
Ensure account development plan is followed and achieved taking and providing feedback as necessary Ensure RFP processes are followed in line with the Hilton best practice Provide accurate management reports to review account performance and communicate future plans accordingly Implement account specific marketing initiatives to help drive the business Agree marketing activity to underpin the account strategies and deliver increase market share Assess actual performance versus the target to ensure success and takes corrective actions where necessary Monitor and reviews the impact of marketing initiatives on the account strategy RequirementsWHY YOU’LL BE A GREAT FIT
You have these minimum qualifications:
Excellent communication skills: presentations, written and public speaking Ability to direct collaboration among cross-functional teams including external resources Ability to analyze departmental financial data in order to make strategic and tactical decisions Lead by example to resolve conflicts, introduce change and ensure collaboration among others Demonstrate the highest standards of ethical behavior and absolute discretion with sensitive information Ability to take initiative to identify, prioritize and implement and adjust actions required to achieve functional goals Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problem Proven understanding of client’s business, including business plans, competitive environment and distribution channels and product financials Extensive understanding of local market and industry in order to make recommendations on how to achieve the targets Significant work experience in customer facing, revenue generating roles including management experience Good understanding of sales process, tools, measurements and systems Understanding of competition and marketing strategies Strong in account management and budget development Strong persuading and influencing skills Ability to work independently with minimal control and direction Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team members Good relationship management skills and presents the appropriate professional image to customers and external contacts Ability to handle more than one task/situation at a time BA/BS/Bachelor's Degree Significant work experience in customer facing, revenue generating roles including management experience Minimum 5 to 7 years experience preferably in above property set up Fluency in English Hospitality sales experiences in global accounts, airline and/or intermediaries (3rd party group / MICE)WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton
Source: Hospitality Online