ISR-VMware/Broadcom

3 weeks ago

New Delhi, India Tech Data Advanced Private Limited Full time

Job Summary:   

The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete understanding of program benefits and requirements of the Authorized Training Center Program (ATC), the Autodesk Authorized Academic Partner Program (AAP), and the Autodesk Certified Instructor (ACI) Program. This includes partner onboarding, managing partner details in database, monitor partner adherence to program requirements, provide partner training and enablement, support partners with respect to Autodesk Software Subscriptions, assist global support in communication for subscription contract, renewal communication, license access, maintenance issues and tracking support tickets.

Principal Responsibilities:

  • Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region.

  • Track, escalate and support costumersâ technical issues on Autodesk products and solutions worldwide

  • Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate

  • Ensure the integrity of the information to be made available, for the correct execution of the programs.

  • Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets & onboarding Sales Training on new product/s and/or technologies.

  • Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues

  • Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs

  • Works with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.

  • Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.

  • Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.

  • Monitor and track progress of support/application tickets from Conversion to Closure.

  • Maintain service delivery reporting, training documents and service operations

  • Manage and maintenance customer database

  • Report costumersâ products and services

  • Adhere to Tech Data policies and compliance requirement.

  • Business forecasting and business planning for product groups with PSM.

  • Provision of various reports for the purpose of commercial decision making.

Knowledge and Skills:

  • Basic technical skills to back the solution building skill sets of respective product / technology

  • Basic experience of creating EDM / Mailers with good content (Pictorial & Catchy Words)

  • Seeks to build high customers satisfaction (internal and external)

  • Renewal Engine Drive with Customers

  • Good levels of communication, initiative and teamwork

  • Good level of use of Office tools, in particular Excel

  • Good level of spoken and written English

  • Ease of working in a rapidly changing context and reacting to new challenges

  • Knowledge and experience in the use of databases

Experience:

  • Minimum 0 to 5 years of experience in handling education services deliver or product support or Autodesk Products

  • Understanding of channel business & Ecosystem is added advantage

  • Customer Service Support experience is added advantage

  • Relevant vendor/product certifications are an added value

Education/Certification:

  • University Degree or equivalent
  • MBA in Sales & Marketing is preferred

Distinguishing Characteristics:

  • Technically oriented to gain expert to master knowledge on products and solutions.

  • Exhibits the ability to interface with the outside sales customer

  • Excellent planning, customer relationship and partner management skills

  • Demonstrates initiative and passion to excel

  • Demonstrates high integrity levels

  • Flexible to work in Multi-Time zones

  • Open to field travel 30%

Competencies:

  • Functional/Technical Skills

  • Business Acumen

  • Problem Solving

  • Dealing with Ambiguity

  • Planning

  • Time Management

  • Drive for Results

  • Customer Focus

  • Developing Direct Reports and Others

Whatâs In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: Itâs not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Donât meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, weâre proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If youâre excited about working for our company and believe youâre a good fit for this role, we encourage you to apply. You may be exactly the person weâre looking for

  • ISR-VMware/Broadcom

    2 months ago

    New Delhi, India TD SYNNEX Full time

    Job Summary:   The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • ISR-VMware/Broadcom

    3 weeks ago

    New Delhi, India TD SYNNEX Full time

    Job Summary:   The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • ISR-VMware/Broadcom

    2 weeks ago

    New Delhi, India TD SYNNEX Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • ISR-VMware/Broadcom

    3 weeks ago

    New Delhi, India Tech Data Advanced Private Limited Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • ISR-VMware/Broadcom

    3 days ago

    new delhi, India TD SYNNEX Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • ISR-VMware/Broadcom

    3 days ago

    new delhi, India TD SYNNEX Full time

    Job Summary:     The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • Isr-vmware/broadcom

    2 months ago

    Delhi, Delhi, India Tech Data Full time

    **Job Summary**: **Principal Responsibilities**: - Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region. - Track, escalate and support costumers' technical issues on Autodesk products and solutions worldwide - Ensure the right levels of communication with the Autodesk partners and deliver accurate...

  • Isr-vmware/broadcom

    3 weeks ago

    Delhi, Delhi, India Tech Data Full time

    **Job Summary**: **Principal Responsibilities**: - Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region. - Track, escalate and support costumers' technical issues on Autodesk products and solutions worldwide - Ensure the right levels of communication with the Autodesk partners and deliver accurate...

  • ISR-VMware/Broadcom

    3 weeks ago

    Delhi, Delhi, India Tech Data Advanced Private Limited Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • ISR-VMware/Broadcom

    2 months ago

    Delhi, Delhi, India Tech Data Advanced Private Limited Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • Isr-vmware/broadcom

    4 days ago

    Delhi, Delhi, India Tech Data Full time

    Job Summary:Principal Responsibilities: Assist in broadcasting Autodesk communication and followup with partner on assigned tasks for India Region. Track, escalate and support costumers' technical issues on Autodesk products and solutions worldwide Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as...

  • ISR-VMware/Broadcom

    4 days ago

    Delhi, Delhi, India TD SYNNEX Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • ISR-VMware/Broadcom

    4 days ago

    Delhi, Delhi, India Tech Data Advanced Private Limited Full time

    Job Summary: The Partner Success Specialist will focus on the day-to-day partner management and support activities for Autodesk Learning Partners. You will work closely with the regional Autodesk Learning - Partner Success Manager (PSM) and the Global Support Team to develop subject matter expertise on Learning Partner guidelines including complete...

  • SMTS OR MTS 3

    1 month ago

    delhi, India Broadcom Full time

    Greetings !!!!Trust you are doing well.At Broadcom EUC ( Ex-VMware group), you'll be diving into the world of modern AI integrations, directly contributing to the cutting-edge Anywhere Workspace platform. This platform, a cornerstone of the Broadcom EUC Cross-Cloud services portfolio, brings together the power of AI to enhance employee experiences, redefine...

  • SMTS OR MTS 3

    1 month ago

    Delhi, India Broadcom Full time

    Greetings !!!!Trust you are doing well.At Broadcom EUC ( Ex-VMware group), you'll be diving into the world of modern AI integrations, directly contributing to the cutting-edge Anywhere Workspace platform. This platform, a cornerstone of the Broadcom EUC Cross-Cloud services portfolio, brings together the power of AI to enhance employee experiences, redefine...

  • Solution Architect

    3 weeks ago

    Delhi, Delhi, India Broadcom Full time

    Please Note: **Job Description**: The Solutions Architect is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. The Solutions Architect is an experienced person who works alongside their colleagues, participates in building our team culture and supports...

  • Solution Architect

    4 days ago

    Delhi, Delhi, India Broadcom Full time

    Please Note:Job Description:The Solutions Architect is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer's experience.The Solutions Architect is an experienced person who works alongside their colleagues, participates in building our team culture and supports their...

  • Sales Strategic Account Manager

    4 weeks ago

    Delhi, India IN10 VMware Software India Private Limited Full time

    Description Why Choose EUC - a Division of Broadcom? VMware streamlines the journey for organizations to become digital businesses that deliver better experiences to their customers and empower employees to do their best work. All through our solutions across compute, cloud, networking and security, and digital workspace. Since our founding in...

  • Sales Strategic Account Manager

    4 weeks ago

    delhi, India IN10 VMware Software India Private Limited Full time

    Description Why Choose EUC - a Division of Broadcom? VMware streamlines the journey for organizations to become digital businesses that deliver better experiences to their customers and empower employees to do their best work. All through our solutions across compute, cloud, networking and security, and digital workspace. Since our founding...

  • Specialty Licensing Lead Consultant

    4 weeks ago

    Delhi, India Anglepoint Full time

    Anglepoint is expanding our global team and looking for specialty licensing professionals located in India. The ideal candidate will have licensing, audit, or consulting experience with Broadcom and VMware by Broadcom and with your experience in licensing practices, you will help to drive business decisions for our Fortune 500 clients.Within the Specialty...