Isr-vmware/broadcom

**Job Summary**:
**Principal Responsibilities**:

- Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region.
- Track, escalate and support costumers' technical issues on Autodesk products and solutions worldwide
- Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate
- Ensure the integrity of the information to be made available, for the correct execution of the programs.
- Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets & onboarding Sales Training on new product/s and/or technologies.
- Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues
- Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs
- Works with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.
- Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.
- Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.
- Maintain service delivery reporting, training documents and service operations
- Manage and maintenance customer database
- Report costumers' products and services
- Adhere to Tech Data policies and compliance requirement.
- Business forecasting and business planning for product groups with PSM.
- Provision of various reports for the purpose of commercial decision making.

**Knowledge and Skills**:

- Basic technical skills to back the solution building skill sets of respective product / technology
- Basic experience of creating EDM / Mailers with good content (Pictorial & Catchy Words)
- Seeks to build high customers satisfaction (internal and external)
- Renewal Engine Drive with Customers
- Good levels of communication, initiative and teamwork
- Good level of use of Office tools, in particular Excel
- Good level of spoken and written English
- Ease of working in a rapidly changing context and reacting to new challenges
- Knowledge and experience in the use of databases

**Experience**:

- Minimum 0 to 5 years of experience in handling education services deliver or product support or Autodesk Products
- Understanding of channel business & Ecosystem is added advantage
- Customer Service Support experience is added advantage
- Relevant vendor/product certifications are an added value

**Education/Certification**:

- University Degree or equivalent
- MBA in Sales & Marketing is preferred

**Distinguishing Characteristics**:

- Technically oriented to gain expert to master knowledge on products and solutions.
- Exhibits the ability to interface with the outside sales customer
- Excellent planning, customer relationship and partner management skills
- Demonstrates initiative and passion to excel
- Demonstrates high integrity levels
- Flexible to work in Multi-Time zones
- Open to field travel 30%

**Competencies**:

- Functional/Technical Skills
- Business Acumen
- Problem Solving
- Dealing with Ambiguity
- Planning
- Time Management
- Drive for Results
- Customer Focus
- Developing Direct Reports and Others

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for