Associate Field Service Engineer

1 month ago

Kolkata, India Danaher Full time

Field Service Engineer is responsible to maintain and install SCIEX products at both internal and external customer sites, including strategic accounts. Conducts maintenance service and/or installation of Capillary Electrophoresis ,LC and Mass Spectrometer Instruments at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Responds to customer support calls within an assigned territory.

Core Responsibilities

  • Completes and successfully pass assigned training tasks on assigned products and responsibilities
  • Working knowledge of Sciex and OEM products ( CE/ LC/ LCMS-MS )
  • Experienced in performing high quality installation, repair and maintenance on mass spec instruments
  • Assigned and responsible for customer satisfaction at strategic accounts
  • Performs IQ/OQ and other qualification products.  Includes training.
  • Mentors and trains lesser experienced staff members
  • Experienced in HPLC / CE installation and maintenance
  • Performs preventive maintenance on select products
  • Demonstrates and completes all administration duties
  • Maintains own tool and parts inventory to ensure adequate supply
  • Demonstrating the operations of the CE , LC-MS/MS instruments to customers
  • Ensure that response time, down time and spares & consumables inventories at customer sites is tracking at acceptable levels
  • Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rate
  • Work closely with Sales and Application Support teams to leverage competitive advantage for the business in the region
  • Contribute to development, nurturing and retention of key customer base in the region
  • Provide market intelligence and trends to the team
  • Share business leads with the sales team
  • Make timely escalations to the service leadership in order to get timely and relevant support for driving business in the region

Education and/or Work Experience Requirements:

  • MSc/BE/ in Electronics or Instrumentation; Specialization in Analytical Instrumentation
  • 6-8 years of relevant experience in Lifesciences or related industry
  • In-depth understanding of analytical instrumentation in research, specific to mass spectrometry
  • He/she should have hands on experience related to instruments like CE,Mass Spec, HPLC, etc
  • Exposure to a technical support function in a business environment of sales of high value capital equipment is highly desirable
  • Excellent communication skills (written and oral)
  • Demonstrated experience of being a team player
  • Good command over the English Language
  • Proficiency in MS-Office
  • Flexibility to travel frequently at short notice

When you join us, youâll also be joining Danaherâs global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youâll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why weâll empower you to push the boundaries of whatâs possible.

If youâve ever wondered whatâs within you, thereâs no better time to find out.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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