Field Service Engineer

2 weeks ago

Kolkata, India Waters Corporation Full time
Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Establish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedDeliver system level training at customer sitesManage service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesEnsure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and educationExperience:3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite ( HPLC/UPLC, Informatics)Ability to perform effective system level troubleshootingSkills:Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skillsTravel:This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

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