Dealer Performance Lead
2 weeks ago
Currently, we are looking to fill the position of Dealer Performance Lead - Bangalore
What is the role is about?
The responsibility would include:
A) Improve Follow-ups & Conversion(FnC) :
Sensitize sales team about FnC adherence and quality. Share status with Sales Manager with improvement action plan. Weekly discussion about
top leakage driver, action taken and effect of improvement.
B) Improve Customer Experience(CX) :Analysis of top drivers impacting CX & development of an action plan. Tracking of Non-Promoters for buyer and non-buyers, Tracking of detractor recovery by Sales Manager, Ensuring Sales Process adherence & usage if digital tools. Identifying gaps in knowledge & skills of Sales Team to initiate trainings
C) Increase percentage of Platinum Dealers(Dealers scoring high in terms of business performance & CX):Selecting of WOW stories and best practices from set of DT dealers & sharing it with Area Manager Record visit report and file at Area Office(AO), Identification of key gaps on sales process, sales staff and customer experience.
D) Improve Productivity of Sales Executives by ensuring knowledge, skills required for the role with compliance to sales processes
What do we require?
- 6 months to 1 year experience
- Qualification - Fulltime MBA
- Top-drawer communication skills, specially spoken English
- Proficiency: MS Office Applications (MS Word, MS Excel, MS PowerPoint)
- Regional language proficiency is a must to have
- Willingness to travel
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