Director, Sales Operations

1 month ago


Bangalore, India Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Our Sales Operations mission is to define and drive strategic and operational improvements across the company such as revenue generation, implementing innovation to improve productivity and most importantly, improving our sales and partner teams experience to do what they do best, sell

The Sales Operations team strives to:

● Be the company’s connective tissue, so cross-functional teams work effectively with shared objectives.

● Use data to provide insight and use insight to drive actions.

● Think big to solve big problems and get down to details when needed.

● Advise, demonstrate growth mindset, and build trust with our business partners.

● Work humbly and embrace ambiguity.

● Delight customers and co-workers.

● Get things done

The Sales Operations Director will regularly interact closely with IT, HR, Finance and regional Commercial teams on a data driven go-to-market strategy, operational planning and readiness, and key transformational initiatives needed to drive hyper growth. This role will support programs and projects that implement new capabilities to scale the business, continuously improve existing systems and processes, and provide oversight on all phases of led initiatives.

Key Responsibilities: Role will support and work together to support following initiatives and report to the Sr. Director of the Commercial Team.

● Transformational programs focused on modernizing commercial processes, systems and reporting analytics

● Planning and execution for new strategic initiatives, product offerings and continuous improvement of the projects that will support our sales and partner organization through all phases of operational readiness to maturity

● Proactively monitor sales performance trends on led programs, health and business impact, including pipeline coverage to our bookings goals and conversion rates

● Enable and drive data-driven decision-making, in collaboration with senior sales leaders at the macro (longer-term strategic growth planning) and micro (work hands-on to create processes, reporting, metrics) levels.

● Engage with sellers to gather feedback and identify issues related to process, tools, support gaps while performing root cause analysis and cross functional remediation that drive improvements

● Facilitate data-driven insights across various departments such as sales, enablement, marketing, product development, operations, finance, human resources, and IT to enhance sales performance and drive revenue growth

● Routinely perform complex ad-hoc analysis on emerging trends across go-to-customer organizations (sales, partners, marketing, product, customer success) to advise Commercial leaders on areas suggesting continuous improvement and suggested course changes to improve operations

● Assist in working closely with leaders of different business units to interpret their strategic visions into a practical operational plan. This plan should seamlessly align with the commercial go-to-market strategy, ensuring effective execution across all fronts

● Take charge of building an offshore team, focusing on scaling the team gradually, recruiting the right talent, ensuring efficient knowledge transfer, and maintaining thorough documentation of processes. Lead the effort to grow this team thoughtfully, ensuring each member is aligned with the company's standards and objectives

This individual will interface with numerous internal groups (all levels of management) and must be able to quickly form productive and positive working relationships with staff along with varying technical and business knowledge and skill levels across multiple business units.

Minimum Requirements:

● Quantitative Bachelor degree - MBA preferred (but not required)

● 15+ years of working experience with the following backgrounds (management consulting, finance, sales operations, compensation and business transformation)

● 10+ years of working experience leading global strategic programs (sales & operations background a plus)

● Strong analytics and structured problem-solving skills

● Advanced financial, and business acumen

● Exceptional communication and presentation skills

● High Emotional intelligence

● Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables

● Self-starter and autonomous, ability to multitask, work independently, prioritize and get things done

Category: Sales Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0072353


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