Senior Customer L&D Manager

 Requisition #: 13951 

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

Innovate With Ansys, Power Your Career.  

Summary / Role Purpose

Join the Ansys Customer Excellence (ACE) team to drive customer adoption of Ansys solutions to achieve business success. From a global perspective, manage Ansys Customer Learning & Development (L&D) business. You will be part of a passionate, dynamic global team that leads technical L&D efforts to incubate, grow, and transform Ansys user base and continue to expand their digital engineering competencies. You will work with various APAC Go-To-Market (GTM) teams within sales, ACE, and marketing organizations to sell Ansys customer L&D offerings with world-class corporate engineering workforce L&D solutions from Ansys. This is an exciting opportunity to advance your technical knowledge, soft skills, and leadership further while broadening the appeal of engineering simulation and Ansys solutions to a global market.

Key Duties and Responsibilities

• Using Ansys L&D expertise, serve as the go-to person that supports Ansys APAC regional GTM teams to achieve overall business targets.
• Work with APAC GTM teams in executing all activities throughout the customer L&D business development cycle such as forming field execution strategies for GTM teams during account planning. supporting sales teams in business conversations, providing consultancy on an optimal package of Ansys L&D offerings, scoping contract values, and supporting sales in putting Ansys customer L&D offerings into the overall business agreements. Work closely with sales teams, engage with key customer L&D stakeholders to establish the Ansys Customer L&D value proposition, and understand their corporate-level L&D needs. Work with other L&D functions to manage key customer L&D programs ensure success fulfillment and drive business growth.
• Apply matrix management approach, partner with APAC regional sales leadership and management to review opportunities, build resource plans/requirements for future L&D capacity, review pipelines, prioritize engineering resources, capture field observations, and support execution of new business growth initiatives. Accurately communicate the field demands to L&D development and deployment functions, provide guidance, and steer the focused efforts on justified priorities and strategic business importance.
• Review and evaluate current Customer L&D business aspects. Report program ACV and revenue. Conduct strategic planning with full business and financial acumen, including Customer L&D product & service offering review, adjustment, and redesign. Work with Ansys pricing committee to decide Customer L&D pricing strategies. Work with sales teams to form business policies. Develop the roadmap for Customer L&D business transformation. Sets the agenda around the right priorities. Challenges the status quo, justifies initiatives with compelling cost-benefit analysis, aligns diverse stakeholders through change management, and ensures adoption and ROI realization.
• As part of the ACE Global Customer L&D Leadership team, develop clear messages and conduct programmatic communications of Customer L&D business strategies, visions, and methodologies across Ansys teams at all levels. Lead the Ansys Customer L&D marketing efforts, develop and deliver compelling customer-facing messages to customer leadership, management, and end users.
• Capture, consolidate, and leverage best practices, champions, and success stories to motivate others to action. Lead changes with influence and inspiration. Develop a scalable approach to host the latest and greatest enablement materials for Customer L&D business
• Work closely with ACE and corporate shared services teams, including operations, finance, legal, IT, etc. globally to manage and develop Ansys Customer L&D business processes and procedures, including quote to order, onboarding, renewal, evaluation, converting, etc.  Evolve, adjust, and update Customer L&D business policies to support GTM teams’ business activities at the field level. Work closely with ACE Ops team, and guide Customer L&D business administration. Manage customer L&D contracts and ensure smooth conversion, renewal, and termination.
• Lead the effort to maintain and upgrade the established Customer L&D consumption database at all GTM levels. Support sales, sales management, and sales leadership with account/region/area/division-specific customer L&D dashboards. Holistically conduct customer L&D consumption analysis with support from Ansys customer L&D content management, GTM operation, and business intelligence forces. Compile actionable insights on customer L&D consumption and communicate them back to the GTM teams. Provide data-driven consultancy and guidance to steer the direction of business development, sales, marketing, and related efforts.
• Support L&D integration projects from new mergers & acquisitions completed at the corporate level. Develop Ansys L&D Partnership strategy with various Ansys partners, such as Channel Partners, Service Partners, Technology Partners, Strategic Partners, Academic Partners and pure L&D Partners. Lead the activities to establish the partnership and manage these L&D partner relationships.
• Host internal sessions in collaboration with the sales enablement program to support Ansys sales teams on how to take full advantage of Ansys customer L&D program to drive and develop accounts.

 Minimum Education/Certification Requirements and Experience

• Required education background: Engineering/Business/Physics/Economics/Computer Science/Education/Statistics or related field
• Required education and years of professional experience in an engineering software environment: BS+10, MS+7, or PhD+5
• Track record of business development activities for enterprise solutions in B2B engagements
• Demonstrated marketing, pitching, and presenting skills
• Strong interpersonal and communication skills, logical problem-solving, fluent in writing and speaking English
• Projects a professional image, fosters teamwork and demonstrates business acumen
• Ability to travel domestically up to 30% of the time

 Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: BS+12, MS+10, or PhD+7
• Strong sense of business and financial acumen, demonstrated capability for strategic business planning
• Deep understanding of business processes and procedures
• Strong organizational and management skills with GTM forces including sales, field engineers, marketing specialists
• Ability to make agile field business decisions to support GTM forces
• Demonstrated professional experience in managing customer-facing programs and teams
• Ability to travel domestically up to 50% of the time

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. 

Our Commitments: 

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values: 

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions: 

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

INCLUSION IS AT OUR CORE 
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. 

 
WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS 

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. 

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. 
  

CREATING A PLACE WE’RE PROUD TO BE  
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). 

  
For more information, please visit us at www.ansys.com 
  

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. 
  
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.