relation manager

1 month ago


Pune, India People Facilities LLP Full time
Key Responsibilities:Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsApp, EDMs etc. as decided per thebusiness plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelinesCampaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the customers are aware of the offering and do not have any confusion regarding the samePerform Service Request Calls Keep records of customer interactions, process customer accounts and file documents Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up toensure resolution Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers needs to achieve satisfaction

Experience : 1 - 6 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : relation manager

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India



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