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Programmer Analyst

2 months ago

Bangalore, India Cognizant Full time


Job Summary

We are seeking a dedicated Systems Engineer with 2 to 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in Service Desk and UAM with a passion for improving IT infrastructure. Experience in the Medical Devices domain is a plus. This role will involve managing and optimizing our service desk operations to ensure seamless user access management and support.


Responsibilities

Oversee the daily operations of the service desk to ensure timely and effective resolution of user issues.Provide technical support and troubleshooting for service desk-related problems.Implement and manage user access management (UAM) protocols to maintain system security.Collaborate with other IT teams to integrate service desk solutions with broader IT infrastructure.Develop and maintain documentation for service desk procedures and UAM protocols.Monitor service desk performance metrics and implement improvements as needed.Train and mentor junior staff on service desk operations and UAM best practices.Ensure compliance with company policies and industry regulations in all service desk activities.Conduct regular audits of user access permissions to identify and address potential security risks.Lead initiatives to enhance the efficiency and effectiveness of the service desk.Provide feedback to management on service desk performance and areas for improvement.Stay updated on the latest trends and technologies in service desk management and UAM.Coordinate with external vendors and service providers to ensure optimal service desk performance.

Qualifications

Possess a strong background in Service Desk operations with hands-on experience.Demonstrate expertise in User Access Management (UAM) protocols and practices.Have experience in troubleshooting and resolving technical issues related to service desks.Show proficiency in developing and maintaining service desk documentation.Exhibit strong analytical skills to monitor and improve service desk performance.Have excellent communication skills to train and mentor junior staff.Demonstrate the ability to collaborate effectively with other IT teams.Possess knowledge of industry regulations and compliance requirements.Show experience in conducting security audits and managing access permissions.

Certifications Required

ITIL Foundation Certification CompTIA Security+ Certified Service Desk Manager (CSDM)