ServiceNow Business Analyst

14 hours ago

bangalore, India PhonePe Full time

JOB DESCRIPTION:

We are looking for a highly skilled and experienced ServiceNow Business Analyst specializing in Governance, Risk, and Compliance (GRC) with 4-5 years of experience. The successful candidate will play a crucial role in analyzing business needs, gathering requirements, and developing solutions to ensure our clients' GRC processes are efficient and compliant with regulatory standards. This role requires a deep understanding of the ServiceNow platform, excellent analytical skills, and the ability to collaborate effectively with stakeholders. The points listed below will guide you on the requirement for this role.


  • Partnering with business users to gather requirements to formulate business specifications and translating those into business functionality.
  • Documenting workflows and results of business analysis and obtaining sign-off from users on specifications. Designing and executing test plans to ensure that business requirements and functional specifications are implemented properly and meet ROI objectives.
  • Assisting the technical team in translating application functionality into application architecture and the production of a business functionality requirement statement.
  • Communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics.
  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
  • Understanding the long-term business objectives and suggesting strategies to meet those objectives, introducing innovations to business processes through technology if appropriate.
  • Assisting the enterprise’s business operations staff in developing context or other materials; recommending enhancements and identifying new business requirements.
  • Maintain current knowledge on the updates in ServiceNow and recommends upgrading to maintain efficient operation.
  • Works with IT applications analyst and programmers as necessary.
  • Develops, edits, and maintains operating procedures and standards manuals.
  • Conducts training sessions to implement new or improved systems and procedures.
  • Conducts meetings on all levels of management for purposes of presentation, reviews, approvals of recommendations, etc.
  • Recognizes and identifies potential areas where existing business services policies and procedures require change, or where new ones need to be developed, and make recommendations in these areas.
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders, such as clients and internal team members.

QUALIFICATIONS:

  • Must be a Bachelors in Engineering, Bachelors in Technology, Master in Computer Applications, Bachelors in Computer Applications, Master in Technology, Masters in Business Administration or equivalent.
  • 4 - 5 years of experience in Business Analysis and Configuration or Administration of IRM, VRM modules of ServiceNow Platform.
  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.


CERTIFICATIONS PREFERRED:

  • ServiceNow certifications - ServiceNow Certified System Administrator (must have), Certified Implementation Specialist etc., are a plus.
  • Business Analyst certification, IIBA, PMI – (PBA), or equivalent
  • CISA, CISM, ISO 27001 are preferred

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