Current jobs related to Support Account Mgr - Hyderabad - ServiceNow

  • Support Account Mgr

    1 month ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you can expect from us:At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our...

  • Support Account Mgr

    3 months ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you can expect from us: At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our...

  • Support Account Mgr

    2 weeks ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you can expect from us: At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our...

  • Support Account Mgr

    1 month ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Mgr, Support Account Services Mgmt

    2 weeks ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine...

  • Account Executive

    2 months ago

    Hyderabad, India Trimurti Plant Sciences Private Limited Full time

    Company OverviewTrimurti Plant Sciences Private Limited (TPSPL) is engaged in the development, production, and processing of seeds, which it markets through its own distribution network. TPSPL places equal importance on all three activities and is well-positioned to become a credible player in the Indian seed industry. The company has 51-200 employees and is...

  • Support Account Manager

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job Title: Support Account ManagerJob Summary: We are seeking a highly motivated and professional Support Account Manager to join our Support Account Management (SAM) Services team. As a Support Account Manager, you will play a critical role in delivering world-class customer satisfaction by providing proactive and reactive services to our customers.Key...

  • Mgr Of IT Engineering

    2 months ago

    Hyderabad, Telangana, India TJX Global IT India Full time

    About TJX:At TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX Global IT India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to...

  • Support Account Manager

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Unlock Your Potential as a Support Account Manager at ServiceNowAt ServiceNow, we're on a mission to revolutionize the way work gets done. As a Support Account Manager, you'll play a critical role in delivering exceptional customer experiences and driving business success.What You'll Do:Proactively identify and resolve customer issues, ensuring timely and...

  • Support Account Manager

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job Title: Support Account ManagerAbout the Role:We are seeking a highly motivated and professional Support Account Manager to join our Support Account Management (SAM) Services team. As a Support Account Manager, you will play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.Key...

  • Support Account Manager

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Support Account Manager. As a key member of our team, you'll play a critical role in delivering world-class customer satisfaction and helping ServiceNow change the way people work.Key...

  • Support Account Manager

    7 days ago

    Hyderabad, Telangana, India ServiceNow Full time

    Critical Role in Delivering World-Class Customer SatisfactionServiceNow is seeking highly skilled and motivated individuals to join our Support Account Management (SAM) Services team. As a SAM, you will play a critical role in delivering exceptional customer satisfaction, driving cross-functional teams to ensure customer issues are clearly identified and...

  • Key Account Manager

    3 months ago

    Hyderabad, India West Pharmaceutical Services Full time

    At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and...

  • Accounting Support Professional

    1 week ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    We are seeking a highly skilled Accounting Support Professional to join our team at Gamut HR Solutions.Key Responsibilities:Monitor daily communications and respond to any queries in a timely and professional manner.Prepare and review statutory accounts to ensure accuracy and compliance.Verify payments, amounts, and records to prevent errors and...

  • Support Account Manager

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionAt ServiceNow, we're seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you'll play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.You'll be responsible for delivering both proactive and reactive services,...

  • Account Health Support Specialist

    5 months ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Overview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within...

  • Account Health Support Specialist

    6 months ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...

  • Support Account Manager

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    About the RoleServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. As a SAM, you will play a critical role in delivering world-class customer satisfaction, helping ServiceNow change the way people work.The SAM will be responsible for delivering both proactive and reactive services,...

  • Support Account Manager

    5 hours ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionAt ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble...

  • Mgr of IT Engineering

    3 months ago

    Hyderabad, Telangana, India TJX Global IT India Full time

    About TJXAt TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX Global IT India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to...

Support Account Mgr

3 months ago

Hyderabad, India ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey

 

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

 

  • Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
  • Flexible working culture to support the balance you need in both work and life.
  • Parental leave programs.
  • Childcare and caregiving benefits.
  • A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
  • A global, cross-functional mentoring program.
  • We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

 

What you get to do in this role: 

 

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

 

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

 

  • Comfortable presenting to all levels of management, including C-Level stakeholders.     
  • Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
  • Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
  • Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
  • Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
  • Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
  • Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
  • Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
  • Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
  • Act as an escalation point for customer impacting business critical issues.
Qualifications

To be successful in this role, we need someone who has:

  • 6-9yrs experience
  • Excellent written and oral communication skills
  • Experience dealing with technical support teams
  • Fundamental understanding of ITSM in enterprise environments and global deployments
  • Comfortable interacting with all levels of management
  • Working knowledge of ITIL incident, problem and release management process and procedures
  • Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
  • Broad technical understanding in a cloud software environment
  • Growth & collaborative mindset

 

Nice to have:

  • ServiceNow platform knowledge or experience
  • Project Management capabilities and principles
  • Service delivery account management experience
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.