Support Account Manager
4 weeks ago
Job Title: Support Account Manager
Job Summary: We are seeking a highly motivated and professional Support Account Manager to join our Support Account Management (SAM) Services team. As a Support Account Manager, you will play a critical role in delivering world-class customer satisfaction by providing proactive and reactive services to our customers.
Key Responsibilities:
- Deliver both proactive and reactive services to our customers.
- Act as a central point of contact for all support-related activities.
- Drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively.
- Comfortable presenting to all levels of management, including C-Level stakeholders.
- Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
Requirements:
- 6-9 years of experience in a similar role.
- Excellent written and oral communication skills.
- Experience dealing with technical support teams.
- Fundamental understanding of ITSM in enterprise environments and global deployments.
- Comfortable interacting with all levels of management.
- Working knowledge of ITIL incident, problem and release management process and procedures.
About Us: ServiceNow is an Equal Employment Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
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