Iron Mountain Jobs
3 weeks ago
Job Summary
This position, reporting to the Billing Adjustments Associate Manager, is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous billing. The RM billing adjustments team processes invoice adjustments (debits/credits/Re-bills) relating to any orders/transaction lines that are incorrectly billed to the customer. Other duties include research, verification, and interaction with internal cross-functional teams to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures.
The position is challenging - it requires multitasking abilities, being flexible to change. Sound reading comprehension of emails, strong system skills, reliability, excellent keyboarding skills, and interpersonal ability with good oral and written communication.
Key Areas of Responsibility
Research and analyze billing-related issues; provide daily support to internal and external customers as required based on assigned centralized processes.
Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information.
Work to enforce the companys standardization objectives while ensuring that there is no revenue impact on the business.
Assist with post-conversion cleanup, analysis, auditing, and remediation projects as required.
Comparing prices & products/services listings billed on invoices and performing invoice adjustments in SKP.
Research customer billing issues and contribute to the timely resolution of the same.
Preparing invoices as per work execution (onsite/offsite) on daily/weekly/monthly basis & in a timely manner with high-quality levels.
Assist CDEs, BDEs, internal stakeholders understand the billing history, adjustments processed due to various reasons like quantity & price corrections, services not performed, etc.
Skills Required
Provide excellent Customer Service to internal and external customers.
Proficient with MS programs - Microsoft Excel and Microsoft Outlook (Other system experience is a plus).
Ability to execute transactions as per prescribed guidelines and timelines to meet SLA and quality standards.
Must exhibit a positive approach and the ability to work efficiently as an individual contributor.
Ability to manage/work well with the team and efficiently distribute expertise Industry and/or company knowledge.
Qualification Required
B.Com/MBA graduate with 2 to 5 years of relevant experience in O2C Billing & Invoicing.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historical artifacts. Take a look at our history here.
Iron Mountain helps lower costs and risks, comply with regulations, recover from disasters, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
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Requisition: J0074976
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