Software Support Specialist

4 weeks ago


New Delhi, India CAE Full time

About This Role

                                                                                                         

CSS Software Specialist - India

Job Description

The Customer Service Specialist (CSS) is part of a highly customer-facing group that provides post-delivery technical support to CAEâs customers, contributing to the companyâs goal of being the Flight Training and Simulation Partner of Choice.

Combining the chance to gain experience and acquire new expertise on varied systems, with the opportunity to apply knowledge, ingenuity, and creativity to solve problems and tackle new challenges in the ever-changing landscape of customer support, the role of the CSS offers flexibility, professional growth, and networking throughout CAEâs world-wide network of training centers and customer base.

Weâre seeking highly motivated candidates to join our Customer Service team in India who are responsible for the support of our Indian customers.

This position is located in the Delhi region. The ideal candidate should be comfortable working in a hybrid environment, splitting their time between remote work and on-site visits to various customer locations primarily within Delhi. However, occasional travel anywhere in India may be required.

TASKS AND RESPONSABILITIES

  • Install simulation software product load.
  • Implement engineering software changes.
  • Troubleshoot SW and HW installation/integration problems.
  • Run qualification tests to prepare simulator for initial or recurrent qualifications.
  • Perform investigations to isolate problems.
  • Address software issues on simulators that are in service.
  • Set up and coordinate efforts to address issues using remote support (from Montréal).
  • Assist in performing on-site simulator testing
  • Provide support during Customer acceptance and qualification
  • Provide daily report on activities progress
  • Participate in short term trips to customers.

EDUCATION

  • Bachelor's degree in Engineering or Computer Science with minimum of two years of experience in software integration support.

OTHER QUALIFICATIONS

  • Proficiency in English is required.
  • Strong software background.
  • Good Knowledge of Windows Environment and PC hardware.
  • Resourceful, takes initiative, good interpersonal skills and ability to work under pressure.
  • Ability to troubleshoot problems.
  • Ability to adapt to new environments.
  • Availability to work on shifts (if Montréal support is required)
  • Ability to learn quickly.
  • Willingness to work irregular hours.
  • Availability to travel within India for on-site work.
  • Aerospace knowledge is an asset.
  • Knowledge of the CAE simulation environment is an asset.
  • General knowledge of CAE interfaces (i.e. schematics and hardware) is an asset.

#LI-DP1

Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

 

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.



  • New Delhi, India Appolo Middle East - أبولو الشرق الأوسط Full time

    Role Overview:As a Software Sales Support Specialist, you will be responsible for generating new business opportunities and driving sales of our software products. You’ll use your MBA background and street-smart skills to connect with potential clients, understand their needs, and offer tailored solutions that add value to their business.Key...


  • Delhi, Delhi, India CAE Full time

    About This Role CSS Software Specialist - IndiaJob DescriptionThe Customer Service Specialist (CSS) is part of a highly customer-facing group that provides post-delivery technical support to CAE's customers, contributing to the company's goal of being the Flight Training and Simulation Partner of Choice.Combining the chance to gain experience and acquire new...


  • New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Description:As a Customer Support Specialist, you will be the primary point of contact for our software users, providing technical assistance and ensuring a positive user experience. You will help users navigate the software interface, troubleshoot issues, and collect valuable feedback to improve our product.Key Responsibilities:• Assist users in...


  • New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Description: As a Customer Support Specialist, you will be the primary point of contact for our software users, providing technical assistance and ensuring a positive user experience. You will help users navigate the software interface, troubleshoot issues, and collect valuable feedback to improve our product. Key Responsibilities: • Assist users in...


  • New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Description:As a Customer Support Specialist, you will be the primary point of contact for our software users, providing technical assistance and ensuring a positive user experience. You will help users navigate the software interface, troubleshoot issues, and collect valuable feedback to improve our product. Key Responsibilities:• Assist users in...


  • New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Description:As a Customer Support Specialist, you will be the primary point of contact for our software users, providing technical assistance and ensuring a positive user experience. You will help users navigate the software interface, troubleshoot issues, and collect valuable feedback to improve our product. Key Responsibilities:• Assist users in...


  • New Delhi, India NextGen Global Services Pvt Ltd. Full time

    Job title: Technical Support Specialist with Sales FocusLocation: Saket (Delhi)Shifts: US night Shift (8pm-5pm)Salary: 3lpa fixed + incentives (Not applicable for experience candidates) Job Description: Technical Support Specialist with Sales FocusPosition Overview: The Technical Support Specialist with a Sales Focus is responsible for providing expert...


  • Delhi, India Hill Spring International School Full time

    Hill Spring International School is looking for Application Support Specialist for the school .Interested candidates may send their resume to Description:As an Application Support Specialist in a school setting, your role would be crucial in ensuring that the various software and applications used for administrative, educational, and operational purposes...


  • Delhi, India Appolo Middle East - أبولو الشرق الأوسط Full time

    Role Overview:As a Software Sales Support Specialist, you will be responsible for generating new business opportunities and driving sales of our software products. You’ll use your MBA background and street-smart skills to connect with potential clients, understand their needs, and offer tailored solutions that add value to their business.Key...


  • Delhi, India Appolo Middle East - أبولو الشرق الأوسط Full time

    Role Overview:As a Software Sales Support Specialist, you will be responsible for generating new business opportunities and driving sales of our software products. You’ll use your MBA background and street-smart skills to connect with potential clients, understand their needs, and offer tailored solutions that add value to their business.Key...


  • Delhi, India Appolo Middle East - أبولو الشرق الأوسط Full time

    Role Overview: As a Software Sales Support Specialist, you will be responsible for generating new business opportunities and driving sales of our software products. You’ll use your MBA background and street-smart skills to connect with potential clients, understand their needs, and offer tailored solutions that add value to their business. Key...


  • New Delhi, India YaMarkets Full time

    Job Title: Customer Chat Support Specialist Location: Delhi Job Summary: We are seeking a proactive, organized, and detail-oriented Operations and Backend Specialist to join our team at YaMarkets. The ideal candidate will have a solid understanding of Forex markets, strong technical and analytical skills, and the ability to efficiently manage backend...


  • Delhi, India Tericsoft Full time

    The RoleTheIT Support Specialistwill play a crucial role in maintaining the efficiency and effectiveness of IT operations across a diverse set of systems and platforms. This role is essential for ensuring the smooth operation of global IT services and infrastructure, providing support and solutions to technical issues, and optimizing the overall IT...


  • Delhi, India SoftSolution - Softsauda.com Full time

    ResponsibilitiesSoftware salesSoftware sales representatives sell software products and services to clients. They may:Identify potential customersUnderstand customer needsConduct product demonstrationsBuild relationships with clientsDevelop sales strategiesSales can be done Online / OfflineSales supportSales support specialists handle administrative duties...


  • New Delhi, India Xeno Software Full time

    **About the Company** - Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave...


  • Delhi, India Bigtoe Pose, Inc. Full time

    Company DescriptionBigtoe Pose, Inc. is a fast-growing company in the wellness industry. Since our launch in 2021, we have been focused on revolutionizing the industry by making high-quality massage and yoga services more accessible. Our network of professionals has surpassed 6,000 members, and our commitment to accessible wellness has resonated with both...


  • Delhi, India Dreamwave AI Full time

    Note: Please visit describe what you find interesting about working on our product in your message to us.Company DescriptionDreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological innovation and unlocking the full...


  • New Delhi, India Spider Software Full time

    **Roles and Responsibilities** - Responsible for giving the software training and handling query related to software technical issues - Client retention activities*Training shall be provided* - Graduation Mandatory - Good communication and presentation skills required - ** Perks and Benefits** - Role:_Customer Service - Salary:_ Not Disclosed by Recruiter -...


  • New Delhi, India Trilliant Full time

    Description : Trilliant is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Trilliant’s customers and channel partners in support of new and existing products in our growing network of utility, IIOT, and wireless networking...


  • delhi, India Kelevo Software Private Limited Full time

    Company DescriptionKelevo Software Private Limited is a trusted partner in delivering tailor-made IT solutions that empower businesses to achieve high productivity and profitability. Based in Noida, India, we have successfully completed over 100 projects, gaining extensive experience in developing innovative technology solutions. Our mission is to exceed...