Information Technology Support Specialist

3 weeks ago


Delhi, India Tericsoft Full time
The RoleThe

IT Support Specialist

will play a crucial role in maintaining the efficiency and effectiveness of IT operations across a diverse set of systems and platforms. This role is essential for ensuring the smooth operation of global IT services and infrastructure, providing support and solutions to technical issues, and optimizing the overall IT environment. Reporting to the Director of IT Operations, the Global IT Support Specialist will be responsible for managing and supporting over 1500 systems (95% Mac and 5% Windows & VDI), responding to client queries, and solving technical problems related to client software, hardware, and network systems.In addition to being a key member of the IT team, IT Support Specialist will work closely with various departments to ensure all IT needs are met, including onboarding, offboarding, user updates, troubleshooting, and access audits. The role also includes managing hardware assets throughout their lifecycle, supporting SaaS asset management, and creating knowledge content to promote self-service support.

ResponsibilitiesProvide global IT support for 1500+ systems, with a focus on Mac (95%) and Windows & VDI (5%) environments.Respond to end-user support requests, prioritize, document, and resolve technical issues related to software, hardware, and network systems.Manage and support business needs in the office, including general IT support, technical troubleshooting, documentation, and Audio/Video support.Conduct New Hire training, providing orientation on company IT platforms, tool familiarity, troubleshooting, and configuration assistance.Provide technical assistance and training to team members and act as a liaison with Systems and Network Administration teams.Manage hardware assets, including the hardware lifecycle, and support SaaS asset management tasks such as auditing and access retrieval.Create and maintain knowledge content to promote self-service support, and provide feedback to improve processes, productivity, and service quality.

Qualifications4+ years of IT or Desktop Support/System Administration experience with a demonstrated history of providing exceptional customer service.Extensive experience in configuring and troubleshooting Mac OS is a must.Experience with configuring and troubleshooting Windows 10 and higher is advantageous.Proficiency with various IT tools and SaaS applications, including Google Suite, JAMF, Zoom, ServiceNow, Virus Scan, Microsoft Office, Slack, and Okta.Demonstrated ability to communicate ideas to both technical and non-technical audiences in written and verbal formats.An inquisitive attitude and a desire to continuously learn new things.



  • Delhi, India CodeQuantic Full time

    Company DescriptionWith over 6,000 dedicated Digital Engineers, enhanced by Codequantic and Codequantic Labs our design thinking creative agency and innovation lab, Codequantic is uniquely positioned to help Fortune 100 companies all around the world grow into the companies they aspire to be.Role DescriptionThis is a full-time remote role for an Information...


  • Delhi, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER .Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...


  • Delhi, India ABC - Aditya Birla Insurance Brokers Full time

    We are looking for IT Infra Lead / Specialist 12 to 15 yrs exp incl windows OS, VMs (pref hyperv), database management (sql svr) networking, user support, public cloud. Scope incl vendor management, monitoring, incident management, grc etc.From any Banking and Financial backgroundInterested applicants can share application at


  • Delhi, India Outcomes® Full time

    The IT Support Tech role is a member of the Outcomes Operating India Private Limited infrastructure team assisting end users with support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, servers,...


  • Delhi, India Acadiana Network Solutions Full time

    Company DescriptionAcadiana Network Solutions is a Cyber Security & IT Professionals company located in Lafayette, Louisiana Metropolitan Area. We offer managed IT services, network design, cyber security, compliance services, and a range of other IT solutions tailored to meet the unique needs of businesses. Our services include 24/7 monitoring, disaster...


  • Delhi, India Hill Spring International School Full time

    Hill Spring International School is looking for Application Support Specialist for the school .Interested candidates may send their resume to Description:As an Application Support Specialist in a school setting, your role would be crucial in ensuring that the various software and applications used for administrative, educational, and operational purposes...


  • Delhi, India Lykis Limited Full time

    Principal Accountabilities:Complete Major computer hardware/ server related issued within 7 days. Normal computer hardware related issues within 1 working day.Taking care of IT Assets Inventory & Keeping it’s updated.Door system logs to be cleared.ERP Dynamics support for user and Coordination.Day to day user data backup should be done.Daily basis...


  • New Delhi, India Work Visa USA Jobs (move2usajobs.com LLC) Full time

    An excellent opportunity awaits Information Security Specialists who are ready to take their careers to the next level in the United States. This role is designed for cybersecurity professionals who are passionate about protecting digital assets, ensuring data privacy, and mitigating cyber threats in a dynamic and challenging environment. Ideal candidates...


  • New Delhi, India Work Visa USA Jobs (move2usajobs.com LLC) Full time

    Job DescriptionAn excellent opportunity awaits Information Security Specialists who are ready to take their careers to the next level in the United States. This role is designed for cybersecurity professionals who are passionate about protecting digital assets, ensuring data privacy, and mitigating cyber threats in a dynamic and challenging environment....

  • Information Technology

    3 months ago


    Delhi, Delhi, India Park Hospital Full time

    Fostering a healthy, safe, and productive work environment and a well-defined positive culture for our employees besides an inclusive, diverse work environment that values our organization's greatest asset, its people, and encourages the empowerment of our staff. Promoting a rewarding work experience that supports the recruitment, hiring, engagement and...


  • Delhi, India DNA Technology Services Full time

    DNA Technology Services is seeking an experiencedIT Recruiterto join our India Team with a strong background in the Australian IT job market. This remote position, based in India, will focus on sourcing and recruiting top talent across various technology domains for our Australian clients.Key Responsibilities:Talent Acquisition:Source, screen, and recruit IT...


  • Delhi, India Dreamwave AI Full time

    Note: Please visit describe what you find interesting about working on our product in your message to us.Company DescriptionDreamwave AI is an AI research lab that specializes in augmenting human creativity with next-generation creative tools powered by AI. We are dedicated to pushing the boundaries of technological innovation and unlocking the full...


  • Delhi, India SIMPLYFY AI Full time

    About UsWe're a dynamic startup revolutionizing how US small businesses leverage AI technology. Our suite of services includes Web & Software development, AI-powered chatbots, SEO, and Social media marketing. We're on a mission to make cutting-edge tech accessible and impactful for small enterprises across the United States. The OpportunityWe're seeking a...


  • Delhi, India SIMPLYFY AI Full time

    About UsWe're a dynamic startup revolutionizing how US small businesses leverage AI technology. Our suite of services includes Web & Software development, AI-powered chatbots, SEO, and Social media marketing. We're on a mission to make cutting-edge tech accessible and impactful for small enterprises across the United States.The OpportunityWe're seeking a...


  • Delhi, India SIMPLYFY AI Full time

    About Us We're a dynamic startup revolutionizing how US small businesses leverage AI technology. Our suite of services includes Web & Software development, AI-powered chatbots, SEO, and Social media marketing. We're on a mission to make cutting-edge tech accessible and impactful for small enterprises across the United States.The Opportunity We're seeking a...


  • delhi, India Hagaserealestate Full time

    AI Developer Location: RemoteJob Type: ContractAbout the Company: We are a dynamic company focused on developing technological solutions for the real estate sector. We are currently expanding into artificial intelligence (AI) to enhance our products and services. We are looking for talented AI programmers passionate about AI to help us execute projects...


  • Delhi, India Brilliant Academe Inc. Full time

    Company DescriptionBrilliant Academe is a global IT Training and Certification company headquartered in Edison, NJ, USA, with a center of excellence in Noida, India. We specialize in providing state-of-the-art IT training programs in various domains to prepare students for industry-recognized certifications. Our training courses, delivered by over 60...


  • New Delhi, India The Ardee School,NFC Full time

    The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information...


  • New Delhi, India The Ardee School,NFC Full time

    The ideal candidate will have a wealth of experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate should have prior experience working with information...

  • Information Technology

    5 months ago


    New Delhi, India Ceasefire Industries Full time

    At Ceasefire, we have embraced technology in a big way to create our competitive edge in the marketplace. Information technology is not looked at in isolation in Ceasefire but is something that weaves the entire organization together with a single thread of purpose. Several state-of-the-art function specific digitized processes that finally flow back into...