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Information Technology Support Specialist

2 months ago

Delhi, India Applicantz Full time
THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER .

Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

Position Overview:Provides day-to-day technical customer support to employees for internal desktop systems software and hardware; installs, configures and troubleshoots desktop systems, workstations. Provides quick response and maximum uptime of all users and performs end user training when necessary. Serves as liaison between IT and business groups. Acts a face of IT/EIS in managing customer relationships and expectations. Assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available.

Responsibilities:Respond to requests from the Helpdesk and support internal users on various desktop systems issues. Assess assigned severity levels and prioritize work accordingly. In some locations, (may) maintain print queues.Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies. (May) exchange equipment parts. Train customers on various tools and systems. Maintain documentation and training material for supported services. Communicate highly technical information to both technical and non-technical personnel. Provide hands on help to other IT groups.Implement and follow standards and policies as defined by corporate and division senior management; escalate exceptions to direct manager or senior management staff.Participate in information technology and infrastructure projects. Test new equipment and systems prior to implementation. Implement and communicate new technology to internal end users.(May be required to) transport, set-up, and maintain systems for special events such as trade shows or conferences.In non U.S. geos, where applicable, audit and monitor the health of all local networks and servers. Regularly back up local server data. Troubleshoot and maintain backup systems. Contribute to disaster recovery programs.Install and configure PCs within the local geographical region, using standard processes and tools.Receive and work on break/fix requests from the Helpdesk. Send ‘Users’ replacement system and coordinate system repair with vendors.Interact and collaborate with vendors regarding PC repairs and vendor related ticketsHold “brown bag” sessions to inform users of new initiatives.Contribute to and help create end user self-help documents and other training material.Coordinate transfer of customer data during system upgrades or machine breakdowns.Assist facilities with on-site project work for office relocation or refurbishment.At senior levels, recommend hardware and software solutions.At senior levels, provide coaching to less experienced IT Specialists.

ADDITIONAL REQUIREMENTS:Certification training such as MCSE and MCP preferred.Participate in a 24x5 global support team. (May be required to) be on-call during specific times/projects.ITIL Foundations preferredExperience in understanding customers’ needs as well as meeting customers’ expectations