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Senior Service Associate-Onboarding

3 months ago

Bengaluru Bangalore, India timesjobs Full time

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
As Senior Service Associate - Onboarding, you are responsible to ensure seamless onboarding experience for new joiners. You will be the first point of contact for new employee and hiring manager from offer accept through onboarding Coordinating requests and delivery of all provisioning items by new hire's start date Facilitate onboarding sessions Welcoming new employees, facilitating paperwork completion and processing, accountability in understanding current IBM business/structure/strategy/news, Ensure employee data collected at the onboarding stage reaches HR system(s) in a timely manner Comply with local government requirements in a timely manner
Required Technical and Professional Expertise

1-2 years' experience in HR Onboarding process for any International IT / ITES Company
Excellent communication skills in English both oral & written
Strong knowledge of MS Excel and MS Word
Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
Ability to think through complex issues and situations and develop robust, well-thought-out solutions which meet the need of the business
Effectively Works with Others Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements
Excellent Customer Service skills ability to communicate to all people at all levels within the organization.
Must have the ability to resolve difficult customer service issues
High degree of numeracy skills with meticulous attention to details
Teamwork the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

Ambitious individual who can work under their direction towards agreed targets/goals.
Ability to work under tight timelines and have been part of change management initiatives.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Enhance technical skills by attending educational workshops, reviewing publications, etc.

Locations
Bangalore, IN