Investigation Specialist I, Middle Mile Product

3 weeks ago


Bangalore, India Amazon Full time

Description

Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.

Key job responsibilities

  • Provide data analysis & conduct investigations

  • Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed

  • Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends

  • Consistently achieve weekly targets and quality standards for investigations

  • Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations

  • Understand the business impact of the trends and make decisions that make sense based on available data

  • Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams

  • Experience to follow through on the resolutions to ensure they are delivered

  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed

  • Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum

  • Participate in ad-hoc projects and assignments as necessary

A day in the life

  • Meet productivity, quality and other hygiene metrics/ goals

  • Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy

  • Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

Basic Qualifications

  • 1+ years of customer service experience

  • Speak, write, and read fluently in English

  • Experience with Microsoft Office products and applications

  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

  • Experience in payments or e-commerce

Preferred Qualifications

  • Excel


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