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Senior specialist
3 days ago
#### Senior Specialist
**Job Summary**
- **Location:** Bangalore
- **Project role:** Senior specialist
- **Qualification:** B-Tech
- **Experience:** 2.5-5 Years
- **Skills:** Network Data
- **No. of positions:** 1
**:**
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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Senior specialist
3 days ago
Bengaluru, Karnataka, India timesjobs Full time### #### Senior SpecialistJob Summary- Location: Bangalore- Project role: Senior specialist- Qualification: B-Tech- Experience: 2.5-5 Years- Skills: Network Data- Noof positions: 1: To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to...
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