Information Developer

3 days ago

Pune, India IBM Full time

Introduction

This role requires 7-10 years of industry experience in technical writing and content development preferably in systems software technology area. Candidate should have degree in Computer Science and preferably additional diploma/degree in communications.

Your Role and Responsibilities

Develop online, customer-facing technical documentation and other educational content in English.

Research and design content based on user scenarios by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews, and conducting user testing/research to validate content.

Work with Product Management, Development and Test teams to understand the IBM domain, products and functionality, and develop excellent walk-through guides and product and feature documents.

Collaborate with other senior technical writers to iterate on and improve team processes.

Work independently to source training, research, and other resources to develop content. To seek information and clarification whenever needed, and incorporate that information into appropriate documentation.

Understanding of the role of information development in a product development process. Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.

Must collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles.

Required Technical and Professional Expertise

  • 7-10 years' experience developing customer-facing technical documentation in English language.

  • Strong English language communication skills (written and verbal)

  • Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language.

  • Foundational understanding of UX design and research.

  • Proficiency with Microsoft Office products and Adobe Acrobat.

  • Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML

  • Experience and familiarity with Topic writing styles and approaches

  • Experience with content management databases

  • Experience in creating diagrams and graphics

Preferred Technical and Professional Expertise

  • Master's Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.

  • Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate

  • Excellent teaming skills for collaboration across multiple development teams

  • Strong analytical problem determination/solving skills

  • Experience writing content for complex systems.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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