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Associate Information Developer
2 weeks ago
Description and Requirements
CareerArc Code: CA-SG
"At BMC trust is not just a word - it's a way of life"
We are a renowned, diverse, dynamic organization that values giving back to the community. Our work environment promotes work-life balance to ensure you can perform at your best every day. We celebrate your successes and promote them enthusiastically.
Your colleagues will motivate you, provide support, and bring laughter to your day. Our goal is to help our clients optimize their time and resources as they transform into an innovative Autonomous Digital Enterprise. As a team, we are committed to relentless innovation.
Position Summary
The Associate Information Developer is an integral part of the Information Design and Development (IDD) team. This role involves creating and updating content for enterprise software products and solutions.
As an Associate Information Developer, you will collaborate closely with various teams including engineering, QA, product management, customer support, and education.
You will receive guidance from senior team members to ensure adherence to IDD standards and processes.
Primary Roles and Responsibilities:
- Research and develop documentation
- Contribute to the creation of high-quality technical documentation by collaborating with information developers and cross-functional teams
- Take ownership of documentation for a product or area under the direction of IDD management
- Create and adhere to documentation plans and project schedules
- Collaborate with reviewers and editors to ensure accuracy and consistency of content
- Complete documentation on time and in the required formats
- Participate in product meetings and interviews with experts
- Act as a subject matter expert
- Assist other information developers as needed
- Suggest improvements to technical information and content structure
- Provide regular status updates and escalate issues as needed
Qualifications:
- Minimum 1+ year of experience in technical documentation
- Experience with industry-specific authoring tools such as Confluence wiki, FrameMaker, HTML, XML, and others
- Basic technical writing skills
- Understanding of documentation and software development processes
- Ability to collaborate effectively with cross-functional teams
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