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Team Lead Customer Operations

4 months ago

Pune, India timesjobs Full time

Opening: 2 Nos.
Job ID: 71618
Employment Type: Full Time
Reference:
Work Experience: 6.0 Year(s) To 7.0 Year(s)
CTC Salary: Not Disclosed by Recruiter
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: ITES/BPO/KPO
Location: Pune
:

Leading the team members and ensuring the operational metrics have been adhered.
Ensure the capacity thru hiring and managing all People Connect initiatives.
Ensuring that self & team members are well training in resolving all the queries/requests/ of the customers.
Responsible for end-to-end performance of the team.
Works through all functions and Managers to achieve desired business KPIs like SLs, Quality/Shrinkage, and Attrition.

Skills and Qualifications:

Any bachelors degree (Must be completed)
Good command of English both oral and written.
Ability to work independently within clearly defined parameters and accordingly take decisions.
Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

Interview Mode
Face to Face
Interview Methodology

Aptitude Test
Letter writing
Operational Round

Key Skills: Team Leader Bpo
Company Profile
Our Client provides practical outsourced support for your task-based projects, helping you balance the workload for your team and enable key resources to focus on complex or revenue generating activities. Our Find and Fix consulting services couple proven methods with industry expertise to offer solutions for common problems such as right-staffing, waste from inefficient processes and appropriate risk mitigation.

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