Excellence Manager

2 months ago

Delhi, India Kuehne Nagel Full time
You will be part of our Integrated Logistics team, adding your expertise + skills to the delivery of our Customer + Operational Excellence. Your Role Your primary objective will be to ensure seamless operations across the agreed scope with customers, in alignment with our retention + growth strategy. Your Responsibilities

You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:

  • To be the single contact point for our customers, service providers + local/overseas stakeholders.
  • To ensure the delivery of agreed service level for our customer through your operational leadership.
  • To lead our third party (3PL) operations + other service providers involved in the entire logistics chain, contributing towards customersâ supply chain objectives.
  • To monitor performance trends + provide operational action plans in alignment with stakeholders.
  • To support 3PL procurement for new opportunities, onboarding of suppliers/logistics service providers (LSP) for new businesses implementation + work closely with different teams to test IT platforms.
  • To oversee all system updates within agreed service level agreements+ work closely with control towers to ensure seamless planning + execution.
  • To support the driving of continuous improvement initiatives to improve supply chain performance + cost to serve.
  • To define the standard operating procedures (SOP) + guidelines for the operations team to work with.
Your Skills and Experiences
  • Minimum 5-8 years of Experience in a similar role with excellent knowledge of Integrated Logistics / 4PL market.
  • MBA from a premiere institute would be preferred.
  • Experience of Stakeholder Management including Customer, Logistics Supplier, & Team.
  • Good financial acumen.
  • Excellent communication skills.
Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

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