Mortgage Underwriting Delivery Manager

4 weeks ago

Chennai, India NatWest Group Full time

Join us as a Mortgage Underwriting Delivery Manager

  • We’ll look to you to make sure decisions on mortgage applications are made in a timely manner and within policy and that your team meet agreed service level agreements
  • You’ll be managing stakeholder relationships, internally and externally, making sure that delivery is in line with the operational requirements and aligned to customer and business needs
  • Every day, you’ll have the chance to solve new problems, create smarter solutions and stretch your capability in an environment that promises non-stop innovation and excellent development opportunities
  • We're offering this role at associate levelWhat you'll do

    As a Mortgage Underwriting Delivery Manager, you’ll be maintaining a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit for purpose solution when dealing with complex issues.

    You’ll be coaching and developing the team, managing work allocation, training, problem resolution, performance evaluation, and the building of an effective team dynamic and ensuring excellent service to our brokers and applicants.

    In addition, you’ll be:

    • Overseeing the gathering and maintenance of business critical management information to make sure that assurance and compliance objectives are met
    • Providing subject matter knowledge to the team to make sure that policy standards are effectively and accurately embedded across divisions
    • Acting as an internal consultant and subject matter expert to enable and inform effective standards, processes and controls
    • Supporting the development of the team performance and customer service by role modelling our core service behaviours and standards, and adopting leadership tools and techniques
    • Planning and delivering the effective management of key controls and support in the development and maintenance of the business continuity plansThe skills you'll need

      We’re looking for an experienced mortgage underwriter with residential and buy to let underwriting experience. You’ll also need experience in UK residential mortgages with thorough knowledge of the end-to-end mortgage lifecycle. Ideally, you’ll also have underwriting experience.

      As well as the ability to lead and manage at the required level, you’ll need specialist mortgage lending knowledge and experience.

      You’ll also need:

      • Strong relationship management and stakeholder management skills
      • A proactive, flexible approach and the ability to work under own initiative and as a team player
      • Knowledge of relevant internal and external regulatory frameworks
      • Demonstrable motivation skills that promote performance within the underwriting team
      • Collaboration skills, with the ability to engage and build relationships with key stakeholders

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