Digital Transformation and Technology Implementation
1 month ago
Job Summary
We are seeking a “Digital Transformation and Technology Implementation Manager” with
extensive experience in designing, implementing, and managing innovative technology
solutions to enhance customer experience and operational efficiency. The ideal candidate
should be well-versed in advanced technology solutions for retail, loyalty, and logistics
environments, including mobile application development, experiential technology, and
business process optimization. This role will be instrumental in driving new digital initiatives,
optimizing infrastructure, and ensuring seamless vendor collaboration.
Key Responsibilities
1. New Technology Implementation
This role requires hands-on experience with advanced technology systems that cater to both
customer experience and operational efficiency in a retail or e-commerce environment. The
ideal candidate will oversee the implementation of the following technologies:
Loyalty and Wallet Programs
- Lead the development of digital loyalty programs, with a focus on rewards
redemption to enhance customer engagement and retention.
- Utilize wallet technology for convenient customer payment solutions that integrate
seamlessly with rewards and promotional activities.
Pay-and-Park Systems
- Leverage Automated Number Plate Recognition (ANPR) and FastTag technology to
implement a streamlined pay-and-park system.
- Optimize customer entry and exit flows while integrating payment processing to
improve parking experience for customers.
Experiential Technology Projects
- Spearhead initiatives in “Customer Self-Checkout” to reduce wait times and
improve the overall shopping experience.
- Implement “Video-Based Store Analytics” for real-time customer behaviour
insights, including shopping patterns, dwell time, and product engagement to inform
decision-making and marketing strategies.
- Lead “Automatic Stock Replenishment” projects to ensure timely restocking based
on predictive analytics, thereby minimizing stock-outs and maximizing sales.
2. Mobile Application Development
In this role, you will collaborate with development teams to create and enhance mobile
applications that facilitate customer engagement, internal reporting, and logistics efficiency.
Responsibilities include:
Sales Reporting App
- Guide the development team to build a robust sales reporting mobile application,
enabling real-time access to sales data and analytics for store managers and regional
teams.
Customer Delivery App with Real-Time Geo Tracking
- Develop a user-friendly mobile application for customers to track deliveries in real-time,
enhancing the delivery experience and reducing customer queries.
Integration with Dark Warehouses
- Enable seamless integration with third-party dark warehouses, such as Zepto and Bliknit,
to optimize product availability and expedite customer order fulfillment.
Customer-Facing Application Design
- Conceptualize and create a customer-facing app that integrates e-commerce features,
loyalty rewards, and personalized recommendations to boost engagement and customer
satisfaction.
3. Infrastructure and Network Planning
The Technology Implementation Manager must be well-versed in the infrastructure
requirements to support a digitally transformed retail environment. Key responsibilities
include:
Infrastructure Setup and Maintenance
- Plan and manage the necessary hardware, software, and network infrastructure to
support new technology implementations, ensuring minimal downtime and optimal
performance.
Network Security and Scalability
- Ensure secure connectivity and data exchange across all retail locations, customer
platforms, and vendor portals.
- Anticipate scalability needs for technology solutions to accommodate business
growth, increased customer demand, and evolving digital solutions.
4. Business Process Optimization
This role emphasizes the importance of continuous improvement and optimization of
business processes. The candidate will work closely with cross-functional teams to achieve
the following:
Business Process Analysis
- Conduct in-depth analysis of existing processes to identify inefficiencies,
bottlenecks, and areas for digital transformation.
Automation and Transformation
- Implement automation solutions to streamline manual processes, increase
productivity, and reduce operational costs.
- Develop and execute a digital transformation roadmap to improve overall
customer experience, reduce operational friction, and support business growth.
5. Vendor Portal Management
Effective vendor management is crucial for streamlining supply chain operations. The
Technology Implementation Manager will oversee the development and management of a
secure and efficient vendor portal:
Portal Development and Management
- Develop and implement a vendor portal for secure and streamlined
communication, data exchange, and order tracking with suppliers.
Secure Data Exchange
- Ensure that data sharing with vendors adheres to security and privacy standards,
protecting sensitive business and customer information.
Collaboration and Issue Resolution
- Serve as the primary point of contact for vendor portal-related queries,
enhancements, and troubleshooting, fostering strong relationships with suppliers.
Required Skills and Qualifications
Educational Background
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or
a related field; a Master’s degree is a plus.
Technical Expertise
- Minimum of 7-10 years of experience in technology implementation and digital
transformation, preferably in the retail or e-commerce sectors.
- Proven track record in implementing loyalty and wallet programs, digital payment
solutions, ANPR, FastTag, and customer-centric mobile applications.
- Strong understanding of infrastructure requirements for a technology-driven retail
or e-commerce environment.
Project Management Skills
- Demonstrated experience in leading large-scale technology implementation
projects with the ability to manage timelines, budgets, and resources effectively.
- Ability to lead cross-functional teams, manage multiple projects simultaneously,
and deliver solutions that align with organizational goals.
Analytical and Strategic Thinking
- Ability to analyze complex business processes, identify inefficiencies, and propose
innovative solutions to improve efficiency and enhance customer experience.
Vendor and Stakeholder Management
- Proficient in managing vendor relationships and coordinating with cross-functional
stakeholders to ensure the successful implementation of technology solutions.
Communication Skills
- Excellent verbal and written communication skills, with the ability to convey
technical concepts to non-technical stakeholders and foster collaboration across
teams.
Preferred Skills
- Experience with third-party logistics integrations, particularly dark warehouse
partnerships.
- Familiarity with agile methodologies and experience working with remote development
teams.
- Certifications in project management (PMP, Agile) or technology-specific certifications
(AWS, Azure, etc.) are an added advantage.
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