AVP - Insurance Operations

1 week ago


Gurugram, India GreenTree Advisory Services Pvt Ltd Full time

Designation - AVP/Senior Manager Operations

Experience- 10+ years

Location- Gurgaon


Requirements-

• Develop and implement strategies for acquiring and retaining P&C clients

• Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business

• Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement

• Provide coaching, training, and mentoring to team leads to develop their skills and expertise

• Prepare all MIS/ Analysis related to the account and transform the tracked data into insightful analytics

• Identify scope of improvements at all customer touch points

• Collaborate with internal teams to ensure the successful execution of business objectives

• Manage the entire process and be responsible for ongoing delivery of SLAs

• Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations

• Prepare and present reports to senior management on team performance, client satisfaction, and business metrics

• Create a participative work environment and thereby facilitate employee satisfaction



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