Systems Engineer

It’s never been a more exciting time to join Vistra. At Vistra our purpose is to progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.We have an exciting opportunity for you to join our team as Systems Engineer, Infrastructure. Reporting to the Regional Infrastructure Lead, this full-time and permanent position is based in India and offers regional coverage, allowing you to make a significant impact to our IT Operations Department and its’ growth.Key responsibilities: Build and maintain effective relationships with Infrastructure Leads, peers, IT Regional Managers and OPS team.Act as a point of escalation for daily operational issues for IT InfrastructureOversee operational tasks and ensure proper documentation is maintainedWork closely with the business for any changes or requests for new servicesProvide support in solving incidents, service requests and problemsExecute resolution of all incidents and problem enquiriesInvolved in changes and ensuring adherent communication is releasedEnsure continuity in service provision and restore required service in case of disruptionManage third party vendors for incident management through to resolutionCheck technical conditions of IT equipment and landscapeBuild/provision IT hardware (Servers, Storage etc.)Maintain & Update systems periodically as required by vendors, compliance or lifecycle managementMonitor and report on the system’s performance and take corrective action when necessaryProvide reporting on ad-hoc basisSupport with internal offices move, if requiredKeep up to date documentation and tasks for audit purposesPlay an active role in IT Infrastructure related projects, when neededAct and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.Actively participate in information and knowledge sharing within the teamWork towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient mannerUnderstand and comply with Vistra Information security & Compliancy Framework and guidelinesContinue to expand customer service repertoire and continue to explore customer facing best practicesFollowing acquisitions, assist, when necessary, the project team with the integration of new systems.Seeking continuous improvement in services delivered Key requirements -Attributes & Skills, Relevant experienceAs a successful candidate you will be a Systems Engineer with a general good working knowledge of Active Directory, Window Server OS (2012 and higher version). Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, ETC.Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector is beneficial.We are looking for a passionate, professional, and confident individual with excellent attention to detail and strong written and verbal communication skills. You will have the ability to prioritise, organise, and multitask whilst working in a busy environment.8-10 years of IT experience in similar role of IT Infrastructure management, Wintel AdminService Delivery / Client Orientation / Customer ServiceAdvanced technical troubleshooting skillsFull coverage to support the business hours,Communication / responsiveness, Analytical Skills / Troubleshooting SkillsWorking knowledge of ITIL compliance standards and successful methods to integrate those into corporate compliance processes is beneficial/ ITIL certified.Excellent communication skills and fluent EnglishExperience of working in a global team and in/for different jurisdictions (excellent English communication skills)Education/Professional QualificationsFull time Graduation \ Post Graduation in any StreamMicrosoft Certifications – Windows Servers / O365 / Azure / AWS Company Benefits:At our Mumbai office, we believe in putting our employees’ well-being first We offer a flexible hybrid working arrangement and birthday leave.If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey