Outlet Manager

2 weeks ago


Lucknow, Uttar Pradesh, India The Fresh Factory Full time

Company Description:

The Fresh Factory, an ingredient forward cafe cum retail store in Lucknow. The Fresh Factory serves food, beverages and ingredients that support clean eating using high quality ingredients (local and global).

Role Description:

We are looking for an Outlet Manger for Lucknow, ensuring smooth daily operations while delivering world-class customer experiences.

What You'll Do

  • Lead & Manage: Oversee store operations, ensuring efficiency across cafe, retail, and supply chain.
  • Drive Excellence: Maintain high-quality standards in food, service, and overall brand experience.
  • Team Leadership: Recruit, train, and manage a high-performing team across different functions.
  • Customer Experience: Ensure top-tier customer service and create an engaging, memorable atmosphere.
  • Stock & Inventory: Optimize inventory levels, manage vendors, and oversee procurement.
  • Financial Accountability: Control operational costs, improve margins, and ensure profitability.
  • Process Optimization: Implement best practices, SOPs, and technology for seamless workflow.
  • Brand Alignment: Execute The Fresh Factory's brand vision, working closely with leadership to innovate and differentiate.

Who You Are

  • 8+ years of experience in F&B, hospitality, or high-end retail operations.
  • Proven ability to launch, manage, and scale premium outlets.
  • Process-driven leader who thrives in structured yet dynamic environments.
  • Passionate about clean eating, sustainability, and high-quality experiences.
  • Excellent people management and leadership skills.
  • Hands-on & proactive—someone who gets things done and thrives in problem-solving.
  • Experience with premium or lifestyle-driven brands
  • Past global travel experience is a bonus.

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