Customer Support Specialist
2 days ago
Note - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month.IMP - Be kind and let qualified candidates apply. This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our requirements. We're ScopeX, one of the fastest growing fintech startup in the EU market that leverages innovative technology to help Indians in Europe save on interbank fees and access competitive exchange rates when sending money home. We have a loyal customer base of over 25,000 NRI's across Europe that trust us with their transfers back home.Our team consists of industry leaders who have experience working with some of the biggest brands across the globe.Key Responsibilities:Customer Support: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.Issue Resolution: Efficiently resolve customer complaints and issues, ensuring high customer satisfaction.Onboarding Specialist: Welcome new users and guide them through the onboarding process, ensuring they understand how to use ScopeX’s features and benefits.Account Setup Assistance: Assist users in setting up their accounts, including KYC processes and inviting friends as a referral program.Personalized Support: Provide personalized support to new users, addressing any questions or concerns during the onboarding phase.Product Knowledge: Maintain a deep understanding of ScopeX’s products and services to provide accurate information and support.Feedback Management: Gather user feedback and communicate it to the relevant teams to help improve our products and services.Documentation: Create and maintain support documentation, SOPs, FAQs, and help guides for users.Team Collaboration: Work closely with the product, engineering, and marketing teams to address customer concerns and improve the overall user experience.Reporting: Track and report on customer support metrics and trends, identifying areas for improvement.Qualifications:Education: Bachelor’s degree in any discipline. A background in business, communication, or related fields is a plus.Experience: 1+ years of experience in B2C customer support. Experience in fintech company is preferred.Skills:Excellent verbal and written communication skills.Proficiency in using CRM tools preferably HubSpot.Strong problem-solving abilities and a customer-centric mindset.Ability to work independently and as part of a team.Ability to manage multiple tasks and prioritize effectively.What We Offer:Competitive salary and benefits package.Opportunity to work in a fast-growing fintech startup.A collaborative and supportive work environment.Opportunities for professional growth and development.Flexible working hours and remote work options.
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Customer Support Specialist
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Bengaluru, Karnataka, India 1path2peace Full time ₹ 4,00,000 - ₹ 6,00,000 per yearSalary kExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries and resolving issues related to healthcare services, providing technical support, and ensuring customer satisfaction. The role involves effective...
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Bengaluru, India Aditi Consulting Full timeHi, We are hiring for Customer Support Specialist Job description: We are looking for candidates with good English and Hindi communication skill. candidates will be handling inbound calls- approx., 80-100 calls a day regarding the banking products like Credit cards, loans etc. handling the queries from the customer. One should be good at handling pressure...
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Customer Support Specialist
2 weeks ago
Bengaluru, India Aditi Consulting Full timeHi, We are hiring for Customer Support Specialist Job description: We are looking for candidates with good English and Hindi communication skill. candidates will be handling inbound calls- approx., 80-100 calls a day regarding the banking products like Credit cards, loans etc. handling the queries from the customer. One should be good at handling pressure...
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Customer Support Specialist
2 weeks ago
Bengaluru, India Aditi Consulting Full timeHi, We are hiring for Customer Support Specialist Job description: We are looking for candidates with good English and Hindi communication skill. candidates will be handling inbound calls- approx., 80-100 calls a day regarding the banking products like Credit cards, loans etc. handling the queries from the customer. One should be good at handling pressure...
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Support Specialist I, Customer Support
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Bengaluru, Karnataka, India Vimeo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do:Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...
