Black Belt Manager

5 months ago

Kolkata, India Wipro Full time

Job Description – Quality Blackbelt

The employee would need to work in an Individual Contributor’s role & would be aligned to one or more DOP accounts. The role involves (but not limited to) below listed activities.

•Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.

•Driving benchmarking and best practices deployment across accounts.

•Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.

•Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.

•Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

•Driving projects to improve and maintain the profitability of the process.

•Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.

•Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.

•Drive standardization practices and ensure strict compliance in internal and client defined processes.

•Ensure all process metrics are met.

•Lead consulting assignments and deliver business value to the customers through quality initiatives.

Skills ( Must Have)

•Ability to work in cross functional teams and demonstrated ability to drive change in the process.

•Demonstrated history of working in the outsourcing/offshoring industry or in related fields.

•Experience in managing Quality/ Process Excellence initiatives for Large Engagements.

•Project management experience in driving six sigma and lean projects.

•Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.

•Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients

Knowledge

•Exposure in driving high impact transformation projects involving technology and process re-engineering.

•Experience in relevant process excellence tools and machine learning programming are an added advantage

•Experience in supporting contact centre businesses in a similar role

Work Experience:


Should have been in a Six Sigma Black Belt role for 5 years or more

Educational background


Graduate or Post Graduate

Certified Six Sigma Black Belt

Trained lean practitioner

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