Language Specialist

3 weeks ago

Gurugram, India IHG Hotels & Resorts Full time

The primary responsibility of this role is to provide active support to a group of owned/managed hotels in maintaining hotels’ Accounts Receivable, along with maximizing cashflow opportunities through effective credit control, cash collection, and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts reconciliation, and agreement of balances with customers. The job includes setting up new customer accounts, credit reference checks, revision of credit limits, etc. Ensure that the integrity of all work and interactions with customers are completed with full accuracy and as per agreed SLA and procedures.


Key Accountabilities


• Manage hotels Accounts Receivable with full accuracy in accordance with Service Level Agreements. Responsibilities include but not limited to - a) Effective & regular follow up with customers for outstanding receivables b) All aged (60+) items are addressed regularly and escalated c) Ensuring processes and procedures are followed regarding customer contacts, adhering to the process policy, d) Proactively inform any customer issues and escalation e) Issues & identified mistakes are not repeated

• Provide language support in translating the contents from the local language to English and vice-versa. Regular interaction with customers and business teams in local / English language. Attend and lead calls in the local /English language with customers and business stakeholders.

• Setup of New Customer’s accounts, Credit Reference check and revision of Credit limits. Reviewing payment remittance and cash applications in the system. Process customer refunds.

• Regular interaction with hotels and business teams along with managing Credit Review Meetings

• Independently handling and resolving process-related issues.

• Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities, improvement initiatives, automation, and drive efficiency to deliver the same on a timely basis

• Need to work in coordination with the team leader to suggest or look at training needs of other new and junior team members. Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data.

• Provide guidance & coach new members in the investigation, analysis, and resolution of customer-specific issues.

• Assist with daily cash application ensuring transactional integrity adhering to consistent departmental policy.

• Ensure all customer records are kept up to date, conversations and all maintenance processes are documented and filed as agreed.

• Regular interaction with various teams across functions

• Provide full support in managing all audit queries on time to time basis.

• Prepare and compile various reports as required for special studies and projects.


Required Education, Experience, Technical Skills and Knowledge


Education: Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.


Experience: A minimum of 3-4 years of progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position.


Technical Skills and Knowledge:

- Demonstrated intermediate-level knowledge of PeopleSoft or other enterprise financial systems and Microsoft

Office (Outlook, Word, Excel).

- Demonstrated effective verbal, reading, and written English and Foreign language communication skills.

- Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and

systems.

- Ability to influence and negotiate resulting in positive customer payment decisions

  • Specialist- AML

    1 month ago

    Gurugram, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Language Specialist

    3 weeks ago

    Gurugram, India IHG Hotels & Resorts Full time

    The primary responsibility of this role is to provide active support to a group of owned/managed hotels in maintaining hotels’ Accounts Receivable, along with maximizing cashflow opportunities through effective credit control, cash collection, and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts...

  • Hindi Language Experts

    3 months ago

    Gurugram, Haryana, India Magnon sancus Full time

    Job Function: Translation & Transcreation services **Responsibilities**: - Language Experts would need to work on content ranging across topics like Help, Legal, Marketing & UI. - Reading through original material, reviewing it and rewriting it the target language in case needed, ensuring that the meaning of the source text is retained. - Using Translation...

  • Spanish Language Expert

    2 weeks ago

    Gurugram, Haryana, India INK IT SOLUTIONS Full time

    Designation - Cloud Support Specialist (L1) Language Requirement - Spanish (Verbal & Written) Job Description: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common...

  • French Language Expert

    3 months ago

    Gurugram, Haryana, India cocentrus Full time

    Hi, We are hiring for French Language Specialist For MNC In Gurgaon Location please find the job responsibility as below: Job Profile :French Language Specialist Experience :1 year to 3 years Shift Timing :4:00 pm to 12:00 am Budget : Upto 6 LPA Working Days :Monday-Friday - Add / Update information in the French Language into a proprietary data base...

  • Verification Specialist

    7 days ago

    Gurugram, India Qualification Check Full time

    Company Description Qualification Check is a world leader in education and employment verification at the source, offering education verification across 190 countries and 50,000 institutions. With a secure managed service based on blockchain technology, Qualification Check provides verification with a full audit trail of transactions. The company's...

  • Verification Specialist

    7 days ago

    Gurugram, India Qualification Check Full time

    Company Description Qualification Check is a world leader in education and employment verification at the source, offering education verification across 190 countries and 50,000 institutions. With a secure managed service based on blockchain technology, Qualification Check provides verification with a full audit trail of transactions. The company's...

  • Verification Specialist

    6 days ago

    Gurugram, India Qualification Check Full time

    Company Description Qualification Check is a world leader in education and employment verification at the source, offering education verification across 190 countries and 50,000 institutions. With a secure managed service based on blockchain technology, Qualification Check provides verification with a full audit trail of transactions. The company's...

  • Lead Specialist

    3 weeks ago

    Gurugram, India Marsh McLennan Full time

    GSD Wealth Investments – India is seeking candidates for the following position based at the DLF- Gurugram/ Noida office:Lead Specialist - Investments(German Language)What can you expect?As a member of the Investments team at Mercer based in India, you will play a crucial role in providing a broad range of investment consulting and advisory services,...

  • Lead Specialist

    3 weeks ago

    Gurugram, India Marsh McLennan Full time

    GSD Wealth Investments – India is seeking candidates for the following position based at the DLF- Gurugram/ Noida office:Lead Specialist - Investments(German Language)What can you expect?As a member of the Investments team at Mercer based in India, you will play a crucial role in providing a broad range of investment consulting and advisory services,...

  • Lead Specialist

    3 weeks ago

    Gurugram, India Marsh McLennan Full time

    GSD Wealth Investments – India is seeking candidates for the following position based at the DLF- Gurugram/ Noida office: Lead Specialist - Investments (German Language) What can you expect? As a member of the Investments team at Mercer based in India, you will play a crucial role in providing a broad range of investment consulting and advisory services,...

  • Communications Specialist

    3 weeks ago

    Gurugram, India McCormick Full time

    Communications Specialist GURGAON, IN, 122001 .. Position Overview The Communications Specialist will be responsible for developing, proofing, and managing unique and engaging content for Global Communications across multiple internal and external channels. This position is responsible for adapting original content for different audiences and...

  • Preboarding Specialist

    2 months ago

    Gurugram, India Cielo Full time

    Job DescriptionThe Preboarding Specialist is responsible for providing support to the talent acquisition process through pre-hire and post-hire activities. The Preboarding Specialist is a member of Cielo’s internal Bridge Team. Driven by quality, the Bridge Team is an expert at background verification, referencing, drug checking, and on-boarding.Location...

  • Communications Specialist

    3 weeks ago

    Gurugram, India McCormick & Company Full time

    ..Position OverviewThe Communications Specialist will be responsible for developing, proofing, and managing unique and engaging content for Global Communications across multiple internal and external channels. This position is responsible for adapting original content for different audiences and platforms, proofreading content, and managing translations...

  • Customer Experience Specialist

    2 weeks ago

    Gurugram, India VAMA App Full time

    Company DescriptionVAMA is a one-stop virtual platform located in Gurugram that provides easy access to an array of services for one's religious/spiritual journey. Whether you need answers from expert astrologers or desire to experience virtual puja and mandir darshan, VAMA App offers it all. With VAMA, you can conveniently connect with India's VIP...

  • Customer Experience Specialist

    1 week ago

    Gurugram, India VAMA App Full time

    Company Description VAMA is a one-stop virtual platform located in Gurugram that provides easy access to an array of services for one's religious/spiritual journey. Whether you need answers from expert astrologers or desire to experience virtual puja and mandir darshan, VAMA App offers it all. With VAMA, you can conveniently connect with India's VIP...

  • Preboarding Specialist

    2 months ago

    Gurugram, India Cielo Talent Full time

    Company DescriptionAre you ready to accelerate your career? Join Cielo as a Preboarding Specialist! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above....

  • Internal Communication Specialist

    3 weeks ago

    Gurugram, India McCormick & Company Full time

    Position Overview/Primary PurposeThe Communications Specialist will be responsible for developing, proofing, and managing unique and engaging content for Global Communications across multiple internal and external channels. This position is responsible for adapting original content for different audiences and platforms, proofreading content, and managing...

  • Internal Communication Specialist

    3 weeks ago

    Gurugram, India McCormick & Company Full time

    Position Overview/Primary Purpose The Communications Specialist will be responsible for developing, proofing, and managing unique and engaging content for Global Communications across multiple internal and external channels. This position is responsible for adapting original content for different audiences and platforms, proofreading content, and managing...

  • Internal Communication Specialist

    3 weeks ago

    Gurugram, India McCormick & Company Full time

    Position Overview/Primary PurposeThe Communications Specialist will be responsible for developing, proofing, and managing unique and engaging content for Global Communications across multiple internal and external channels. This position is responsible for adapting original content for different audiences and platforms, proofreading content, and managing...