Japanese Language Voice Specialist
1 month ago
Japanese Language Certification with N1 or N2 - Verbal & written
The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.
Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.
Responsibilities:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend and Excessive balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets
Minimum qualification:
- Graduate with 2 – 5 years of Prior Experience
- Proficiency in Japanese language
- Work in a 24*7 work environment in a customer facing calling profile
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
-
Japanese Language Specialist
1 month ago
Gurugram, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Japanese Language Resource
4 weeks ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In...
-
Japanese Language Resource
2 weeks ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In...
-
Japanese Language Resource
4 weeks ago
Gurugram, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Japanese Language Associate
3 months ago
Gurugram, Haryana, India Virohan Pvt. Ltd Full time**Roles and Responsibilities**: - Engage in outbound calls to Japanese firms, corporates, and institutions for the international placement of students. - Follow up with potential and existing contacts to maintain and grow relationships. - Build and nurture relationships with key stakeholders. - Conduct research to identify and target firms suitable for...
-
Japanese Language Voice Specialist
1 month ago
Gurugram, India American Express Full timeJapanese Language Certification with N1 or N2 - Verbal & writtenThe primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements...
-
Japanese Language Expert
2 weeks ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role You...
-
Japanese Language Expert
2 weeks ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role You...
-
Japanese Language Associate
3 months ago
Gurugram, Haryana, India Virohan Pvt. Ltd Full time**Roles and Responsibilities**: Engage in outbound calls to Japanese firms, corporates, and institutions for the international placement of students. Follow up with potential and existing contacts to maintain and grow relationships. Build and nurture relationships with key stakeholders. Conduct research to identify and target firms suitable for student...
-
Client Support Relations
3 months ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Client Support Relations
3 months ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Client Support Relations
3 months ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Client Support Relations
2 months ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Client Support Relations
2 months ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Japanese Language Expert
6 months ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Japanese Language Expert
5 days ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Japanese Translator
1 month ago
Gurugram, India AKQA Full timeAbout the Role:We are seeking a skilled and experienced Japanese Translator to join our team. The ideal candidate will have a strong command of both Japanese and English, with at least 3 years of professional translation experience. This role involves translating a variety of content, including documents, presentations, marketing materials, and technical...
-
Japanese Translator
1 month ago
Gurugram, India AKQA Full timeAbout the Role:We are seeking a skilled and experienced Japanese Translator to join our team. The ideal candidate will have a strong command of both Japanese and English, with at least 3 years of professional translation experience. This role involves translating a variety of content, including documents, presentations, marketing materials, and technical...
-
Client Relationship Management
1 month ago
Gurugram, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Client Support Relations
6 months ago
Gurugram, Haryana, India Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role-...
