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Team Lead/Specialist

3 months ago

Bengaluru, India ReSource Pro Full time

Job Description:


We are hiring Specialist/ Team Leaders for Non-Voice Process(Insurance):

Experience: 3+ years (SME/Team lead/Process Specialist/Process Lead)

Notice Period: Immediate/ 15 days/less/ 30 days

Report to AM: Service Delivery

Location: Bangalore, India


Purpose of the Position

Processes complex tasks, implements new tasks and/or manages existing tasks without supervision. Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements.


Principal Responsibilities

Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)

Description (Do…… in order to/to ……)

  1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.
  2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.
  3. Develops and implements procedures to meet quality, quantity, and timeliness standards.
  4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.
  5. Coaches’ less-experienced staff in learning procedures and insurance knowledge.
  6. Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

Minimum Qualifications

Degree: Bachelor


Competencies, Skills and Behaviors

Train others

Builds team relationships

Communicates effectively

Demonstrates functional excellence

Customer centric


What You’ll Do:

· Independently operate client systems and perform a range of insurance tasks and activities, following all the procedures and guidelines.

· Create and update procedures to ensure the client requirements are clearly documented and properly approved.

· Achieve team targets and reach individual production targets every day, while maintaining high standards of quality.

· Interact with clients via email’s regularly to provide status updates, and learn new workflows and systems, while responding promptly to client requests.

· Abide by the information security policies to ensure work performed meets clients’ requirements.

· Report to the supervisor in a timely manner if any processing problems/issues are found and take the initiative to find solutions.


ReSourcePro Operational Solutions Pvt Ltd.


About Us:

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.

Headquartered in New York, ReSource Pro’s global service centers address client operational needs around the clock.

Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009.

Over 5,500+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade.

We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.


ReSource Pro Global Achievements:

ISG Provider Lens™ – Insurance BPO Services and Platform Solutions 2020

ReSource Pro is placed as High in Product Challenger.

EVEREST PEAK Matrix – P&C Insurance BPS Peak Matrix Assessment 2021

ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.


Employee Value Proposition:


· Join

Work with the best in class profession and know what they do

· Learn

Learning is a lifelong process and you will have ample opportunities to develop


· Advance

Real time promotions on business needs.


· Earn

Our total reward strategy is much more than the base salary


Location:

2nd & 3rd Floor, Hub 4, Karle Town Center (SEZ)

Kempapura Main Road, Nagavara, Bengaluru, 560045, India


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- Be cautious while sharing the documents: Do not share your personal information/documents with a suspicious email ID of a person or a group

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