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Senior Delivery Manager

2 months ago

Pune, India Capgemini Engineering Full time

Werum PAS-X MES Service Delivery Manager/Offshore Lead/Project Manager


Technical/Functional Skills

Werum PAS-X


Key Responsibilities

  • Oversee the end-to-end MES service delivery lifecycle, including planning, implementation, operation, and continuous improvement.
  • Develop and implement service delivery strategies and processes aligned with business objectives and regulatory compliance.
  • Monitor and manage key performance indicators (KPIs) to measure service delivery effectiveness and compliance adherence.
  • Ensure adherence to SLAs, SLOs, and regulatory requirements.
  • Manage service requests, incidents, and problems while maintaining compliance.
  • Coordinate with IT infrastructure, quality assurance, and regulatory affairs teams.
  • Build and lead a high-performing MES service delivery team.
  • Provide coaching, mentoring, and development opportunities for team members.
  • Foster a culture of compliance, quality, and continuous improvement within the team
  • Build strong relationships with the customers.
  • Understand customer needs and requirements in the context of life sciences regulations.
  • Manage customer expectations and resolve issues promptly while maintaining compliance.
  • Proactively identify and address customer pain points and regulatory challenges.
  • Liaising with various product (operations, validation) experts and subject matter experts to determine the requirements for the new MBR
  • Troubleshoot and defects resolution during validation of Master Batch Records
  • Strong Pharmaceutical, Bio Tech, Manufacturing and Shop Floor Order processes knowledge to convert the site requirements into Batch Records


Experience Required

  • Design and creation of complex MBR for Weighing & Dispensing, Manufacturing and Packaging processes
  • Site specific requirement analysis for each of the above processes and convert them into Batch Records
  • Validation of the created MBRs for site deployment
  • Experience on Werum PAS-X System Administration, GMBRs, PVL, PMBR’s, Equipment Management, Material Flow, Weigh & Dispense, EBR, MBR & Master Data
  • Designing and developing State Diagrams in MES
  • Determining updates for Master Data, State Diagrams, Equipment management
  • Experience on SAP-MES interface, L2 integrations, report development
  • Knowledge of ISA95/S88 standards & practical use of these standards in application design, Knowledge of Pharma manufacturing.
  • Good Communication and Analytical skills
  • Hands on Experience in Werum PAS-X Specification, Execution, Compliance & Performance Module
  • Experience in Werum PAS-X - Configuration, Customization
  • Experience on Werum PAS-X Installation, Upgrade, Development and Configuration.
  • Knowledge of GxP, GAMP, 21 CFR Part 11