Engineer - Technical Support (DVA / Tolerance Analysis)

2 months ago

Pune, India Talent Corner HR Services Pvt Ltd Full time

*This is purely an Engineering Applications/GD&T/DVA Software's/Designing Software's support role*


Desktop Support, Network Support, IT Support, IT Help Desk candidates NEED NOT apply for this role.


About Us:

We distribute products of OEMs like Siemens, DCS and ESI Group in the areas of Manufacturing Process Simulation (Welding, Casting, Stamping/ Metal Forming), CAE, CFD, 1D Simulation, Crash Simulation, Plant Simulation, Robotics and Automation, DVA etc.

We also provide Project / Consulting and Training Services to our clients.

In the recent times we have grown very rapidly and you will contribute and be a part of our growth story.


The Opportunity:

You will get the opportunity to learn and master the world’s best Dimensional Variation / Tolerance Analysis applications - 3DCS Variation Analyst.

3DCS is the leader in this field with top global companies in Automotive & Transportation, Aerospace & Defense, Industrial Machinery & Heavy Equipment, Electronics & Consumer Durables, PSUs & Energy, Medical Devices. You will get the diverse industry exposure while working with these companies.


Candidate Profile:

  • 3 to 8 years in CAD with MUST HAVE knowledge of Geometrical Dimensioning and Tolerancing
  • Experience of working on 3DCS, VSA, Sigmetrix CETOL or similar tools would be an advantage.
  • MUST be expert in CAD software (like NX/ CATIA/ Creo/ Solid Works/ Inventor or similar tools) with knowledge of GD&T as per ASME Y14.5/ ISO standards
  • *Preferably Immediate or Short Notice Joiners
  • *Candidates based at PUNE or ready to work from PUNE


Job Responsibilities:

  • Your main goal will be to ensure that our customers can make the most out of our DVA (Dimensional variation analysis) software and have a positive experience using it.
  • You will need to be able to troubleshoot technical issues, guide software functionality and usage, and help our customers resolve any challenges they may encounter.
  • You will be the go-to person for our customers when they encounter technical issues or have questions about how to utilize our software best.

You are expected to perform the following functions:

  • Technical Discussions to understand customer’s challenges and requirements, Product Demonstrations, Performing Proof of Concept/ Benchmark, Customer Presentations etc.
  • Product Installation, Training, Troubleshoot and resolve Product Usage Issues and liaise with OEM Technical Support in case of product issues/ limitations to provide work around to provide quick and accurate solution.
  • Document and track all support requests and resolutions and ensure all support requests are handled promptly and efficiently.
  • Project and Training Services – Specific to the customer’s requirements.
  • Knowledge Management - Create a repository of Industry specific Use Cases, help the Marketing Team in making the Customer Success Stories, Train and re-train Self and Others on various products in the portfolio to share and build the practice.


The Technical Support job requires travelling across India for customer visits (Travel, Accommodation and other expenses will be taken care of by the company).

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