Restaurant Manager

4 weeks ago

New Delhi, India Qla - Qutab Entertainment Pvt Ltd Full time

About Qla:

Qla is an upscale, award-winning restaurant located in the heart of Delhi. Renowned for its enchanting ambiance, innovative cuisine, and impeccable service, Qla offers a truly unique and memorable dining experience. Our restaurant is known for its blend of contemporary European cuisine with a touch of Indian influence, making it a destination for food enthusiasts, couples, and special occasions.


Job Summary:

We are looking for a Restaurant Manager to lead all aspects of our Restaurant business. You will deliver a high-quality menu, motivate our staff, and Ensure to provide excellent customer service and Customer Experience.


Required Experience: 3 to 6 Years


Responsibilities:

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations


Requirements and skills:

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational, and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus
  • Proven ability to create a welcoming atmosphere and deliver great customer experiences.


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